Reference #: 1006764SHIFT:Day (United States of America)

　　Seeking Breakthrough MakersChildren's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.CHOP's Commitment to Diversity, Equity, and InclusionCHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

　　A Brief OverviewThe Center for Health Equity (CHE) Health Navigator will utilize exceptional customer service skills to engage, support, and educate families in connecting to healthcare and social needs resources. The CHE Health Navigator will act as a healthcare and community liaison to support patients and families in navigating the healthcare system and community resources to meet their needs.  This includes educating caregivers regarding making appointments both in-person and via telehealth.  They will educate patients and families in downloading, connecting and navigating virtual visits for appointments and resources in order to successfully navigate and connect families to community resources. They will work in both clinical and community-based settings, making home visits to connect families to needed resources and communicating family needs with the larger care team. CHE Navigator will support patients and families to ensure ability to complete telehealth encounters as needed.

　　What you will doAssist patients and families in identifying education, information, referral, and advocacy related to the management of their social needs.Work to reduce cultural and socio-economic barriers between patients and institutions.Refer families to community resources, social services, insurance providers, and other relevant providers for patients and families recommended or identified by the care team.Continuously expands knowledge and understanding of community resources and servicesEngages families in obtaining self-management skills for disease managementUtilizes high-level engagement techniques to establish rapport with patient familiesCommunicates identified family needs to the larger care team, including the social workerUses Language of Caring in all intersections with patients/families, particularly those who are struggling with the technologyProvide clear and concise documentation of patient/family interactions and home visitsEducation QualificationsHigh School Diploma / GED  Required  Experience QualificationsAt least three (3) years of community-based health work, working in the pediatric community, care coordination or case management  Required Skills and AbilitiesAbility to travel by car or independence on public transit, taxi, or ride-sharing programKnowledge of local community agencies and organizations.Strong interpersonal skills, communications skills, problem-solving skills, teaching and coaching skills, and community networking skills.Ability to work effectively with a wide range of constituencies in a diverse community.Personal experience with medical complexity preferred but not requiredOutstanding customer service and communication skillsAbility to work independently and in collaboration with other teamsAbility to navigate Smartphones and mobile devices; IOS and AndroidExcellent computer skills; mail, Word, EPICUnderstands and values the importance of equitable access to healthcareTo carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community.  As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine.Employees may request exemptions for valid religious and medical reasons.  Start dates may be delayed until candidates are immunized or exemption requests are reviewed.|

　　Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.