Description

　　Summary

　　The Testing Center Manager is responsible for managing the Testing Center on the Downers Grove campus. This individual will be responsible for monitoring and overseeing all of the computerized exams and activities of the Testing Center to maintain a professional testing environment for all students on the Downers Grove campus. This individual will supervise the Exam Coordinators and Testing Center Monitors. This position reports to the Director of Information Technology Services – Infrastructure.

　　Essential Duties and Responsibilities

　　Operational Management:Oversee the daily operations of the testing center, including staff scheduling, resource management, and facility maintenance.

　　Create testing center block schedules. Review exam requests and approve/deny as appropriate.

　　Implement and enforce testing policies and procedures to ensure a secure and fair testing environment.

　　Collaborate with relevant departments to coordinate and schedule various tests.

　　Produce and distribute exam results reports after each exam and forwarding to exam sponsor.

　　Staff Leadership:Recruit, train, and supervise testing center staff.

　　Conduct regular performance evaluations and provide constructive feedback.

　　Create shifts, work schedules, manage paid time off requests, and schedule proctors as necessary in order to provide an appropriate proctor to student ratio

　　Foster a positive and collaborative work environment.

　　Customer Service:Interact with students, faculty, and other stakeholders to address inquiries and provide excellent customer service.

　　Resolve issues and concerns related to testing procedures or accommodations.

　　Quality Assurance:Implement and monitor quality control measures to ensure the accuracy and reliability of test administration.

　　Maintain clean and safe Testing Center environment. This includes daily reorganization of the room and coordinating proper cleaning requirements with the cleaning service.

　　Maintain Testing Center supplies.

　　Supervisory Responsibilities

　　This position has supervisory responsibilities.

　　Qualifications

　　To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The individual must be able to work in a constant state of alertness and safe manner and have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　Education and/or Experience

　　Bachelor’s degree (B.A) required. 5-7 years of overall work experience with at least 3 years of previous experience in a testing center, academic or customer service setting required. 1-3 years of previous supervisory experience required. Must have strong communication skills with the ability to communicate with students effectively.

　　Computer Skills

　　Computer proficiency in MS Office (Word, Excel, Outlook).

　　Physical Demands

　　The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　While performing the duties of this job, the employee is occasionally required to reach with hands and arms; stoop, kneel, crouch or crawl. The employee is regularly required to stand, walk, sit; talk and hear. The employee is frequently required to use hands to finger, handle, or feel. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job are correctable to 20/20 vision.

　　Work Environment

　　The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

　　Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech language pathology, biomedical sciences and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the health care team, service, interdisciplinary scholarly activity, and personal growth.

　　We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long term disability and pet insurance. We offer flexible spending accounts including healthcare reimbursement and child/dependent care account. We offer a work life balance with competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days. We offer a 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection and an employee assistance program. Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility.

　　Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, including 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a). Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)