Company Description Red Wing Shoe Company is based in Red Wing, Minnesota, just 40 minutes from St. Paul, where our corporate office sits along the Mississippi River in downtown Red Wing. We are a global company with 2300 employees around the world, but we maintain a close-knitfamily atmosphere that comes with being a privately-held company. We're rich in history and tradition, but innovation drives us to deliver best-in-class product solutions and highly rated customer experiences. Focuson our employees and company culture results in meaningful employee engagement across the organization. Our Guiding Behaviorsof Living our Values, Honoring our Brands, Inspiring our People, Centering on our Customers, and Preserving the long term success and legacy of our Company are the foundation on which we build our future. Job Description Red Wing Shoe is looking for aTemporary Consumer Specialistto deliver remarkablecustomer service to our consumers or dealers who make inquiries about our products and services or who purchase our product online. This role will ensure that issues or concerns are handled promptly and thoroughly through formal verbal or written communication. Pay is $18.00 perhour. 40 hours a week. 2-week rotating shifts between the hours of 8:30-5 and 8-4:30 M-F. This assignment is expected to last 2 months. Training for up to 4 weeks inRed Wing, MN is required for this position. Essential Duties: *Provide our consumers with a "WOW" experience by providing friendly, knowledgeable Customer Service that exceeds their expectations. *Resolve consumer concerns by developing a solution that leaves the consumer feeling satisfied with the outcome. *Assist consumers with questions regarding warranties, ordering, order status, product selection, shipping/returns of online purchases. *Educate consumers about product and services and recommend the appropriate product solution. *Receive, answer, and resolve consumer/dealer complaints and/or inquiries via phone, email, or chats. *Direct consumers to their nearest store or online retailer to facilitate sales. *Log consumer cases into Salesforce.com. *Escalate Product Quality concerns from dealers and consumers through Salesforce.com. Qualifications Education and Experience: High School Diploma/GED with a minimum of 1 years of experience/training; or an equivalent combination of education and experience. Experience must be related to customer service. Knowledge, Skills, and Abilities: Experience working in the ecommerce channel Significant Knowledge of product offerings Proficient use of Word, Excel, Outlook, InternetSalesforce.com, Serenade, and order systems Analytical thinking skills Effective oral and written communication skills Customer centric Good interpersonal skills and the ability to work in a team environment. Must be able to relate to or learn about all different types of people from different cultures and backgrounds. Ability to establish trust between customers and partners within the companythrough impression of sincerity,empathy and willingness to serve the customer. Ability to manage and deal with irate and directive customers during escalated calls. Additional Information Red Wing Shoes is an Equal Opportunity Employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Individuals with disabilities needing assistance in completing an application may contact or call 651-388-8211. Please view Equal Employment Opportunity Posters provided by OFCCP athttps://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm All offers of employment are contingent on satisfactory results of a background check. Red Wing Shoe Company, Inc. is a drug-free workplace. Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please. The contractor will not discharge or in any other manner discriminate against employees or applicants because they h ve inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Videos To Watchhttps://www.youtube.com/watch?v=u-k58O0zrMA&t=7s All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans. Please view Equal Employment Opportunity Posters provided by OFCCP here.