Job Summary:

Provides quality service by assisting customers accurately andefficiently,and develops long term customer relationships. Oversees thereceiving and paying of money to bank customers and ensures that accuraterecord keeping of deposits and withdrawals, negotiable instruments, andother bank transactions is maintained.

RESPONSIBILITIES AND DUTIES:

Assists with daily activities of tellers by assigning work and checkingthe quality of work completed.

Performs all regular teller duties including accepting deposits,cashing checks, and perform various customer service related duties.

Listens to customer needs to make appropriate customer referrals to otherbank staff to promote products and services.

Assists in the hiring of new tellers.

Performs training and direction to help individuals perform their job.

Receives, researches, and resolves customer inquiries regardingchecking and savings accounts.

Deals with more difficult customer problems and issues.

Prepares holds on deposits.

Oversees large cash transactions.

May do account and card maintenance such as change addresses, order orhot card cards.

Creates and oversees teller work schedules.

Completes forms such as CTRs, SIRs, and any other BSA reporting asnecessary.

Performs operational duties as required, which may include: vaultoperations, ordering and shipping cash, ATM settlement, research tellerdifferences, and completing various reports.

Performs other related duties as assigned by management.

Ability to maintain regular and reliable attendance, and the abilityto work flexible hours, including weekends (if branch is open on weekends)

KNOWLEDGE, SKILL, AND ABILITIES:

Full knowledge of personal and business banking products offered, taking apersonal initiative to stay updated on any changes. Basic knowledge of allbanking regulations applicable to the job function and of all bank policiesand procedures.

Knowledge of general banking principles and banking regulations and awillingness to participate in educational opportunities.

Skill in communicating with clients and co-workers in courteous andprofessional manner.

Skill in operating computer terminals and printers, back counter capturemachine, coin machine and copier

Skills in effectively listening to customers and making appropriate referrals.

Ability to maintain a high level of confidentiality.

Ability to perform customer service duties and provides leadership andguidance to subordinate members of the department in the areas of phone andin-person inquiries, conducting customer research, cash and checkhandling, and effectively making appropriate customer referrals to otherbank staff.

Ability to ensure that appropriate efficiency, accuracy, and customerservice is provided to customers to ensure that the bank's goals of meetingthe customer needs is being met.

Ability to demonstrate accuracy and efficiency in a fast-paced environment.

Ability to function as a team player.

Ability to perform any other duties/projects as assigned by branch president.

EDUCATION AND EXPERIENCE:

High school graduate or equivalent.

A minimum of 24 months of prior banking experience is generally expected.

Prior supervisory experience or equivalent training is required.

Benefits:

Medical + More!