UPMC welcomes to join our team as a full-time Telephone Operator! The role requires flexibility to work all shifts, with a primary focus on 2nd and 3rd shifts. The position involves working seven days a week, including rotating holidays and weekends. Apply today to join a great team and receive a robust Totals Reward package!!

Responsibilities:

May train new operators to ensure proper handling of all protocols and procedures.

Perform system data entry tasks as requested to maintain accurate records and information.

Deliver service to multiple answering service clients by following individualized protocols tailored to each client’s needs.

Process emergency codes and STAT pages promptly to ensure quick response in urgent situations.

Initiate voice pages as required to facilitate communication within the organization.

Provide on-call physician information to authorized individuals as requested, ensuring accurate details.

Use standardized phrasing consistently when answering telephone calls to maintain professionalism.

Offer dialing instructions to patients upon request, manage multiple lines effectively, and provide excellent customer service.

Required:

High school graduate or equivalent.

1 year of experience answering and processing calls through automated phone system OR 1 year of customer service experience.

Must be able to work all shifts, 7 days a week.

Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

Preferred:

Medical office experience

Call center experience

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran