At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

　　Telecommunications Operator - St Elizabeth Youngstown Hospital - Mercy Health

　　PRINCIPAL JOB ACCOUNTABILITIES:

　　Accommodate all persons requesting service in a positive, courteous manner. Provides customer service that exceeds their expectations by demonstrating behavior that makes the costumer feel welcome, comfortable and valued.

　　Listen to customers to understand their needs, giving full attention to each person.

　　Answers all incoming and most in-house telephone inquiries regarding patient room numbers, conditions and discharge information.

　　Updates the departmental listings for online phone directory and telecom system utilizing various reports from the HR Department, submission from the online program and various other methods of notification.

　　Provides necessary assistance during fire drills/alarms or disasters.

　　Support of On-Call Calendar in conjunction with Medical Staff office and the Director of Nursing.

　　Attends department meetings, educational programs, in-service and mandatory meetings.

　　Provide feedback of associate performance as requested by Manager of PBX Telecommunications.

　　Monitor and maintains all paging equipment, both in-house and long range. Monitor, replace and assign pagers to staff. Assign and manage all code and emergency group pagers.

　　Complete knowledge of hospital disaster plans and able to respond immediately following established procedures and protocols.

　　SPECIALIZED AND/OR TECHNICAL KNOWLEDGE REQUIREMENTS:

　　Personal computer skills. Experience with database entry and reporting.

　　Experience with data analysis, and health care operations.

　　Strong skills in independent problem solving and process management.

　　Strong interpersonal skills and ability to work in collaboration with patients, non-clinical staff, clinical staff and resident physicians and students.

　　Effective oral and written communication skills, communicates information correctly.

　　Self-directed, self-starter and able to implement new programs, understanding of systems and change process.

　　Highly organized, detail oriented, tactful and diplomacy.

　　Accepts responsibility and follow through on projects and activities.

　　Ability to analyze and present data accurately and effectively.

　　QUALIFICATIONS:

　　EDUCATION :

　　High School diploma or equivalent, with the ability to speak clearly.EXPERIENCE:

　　1-2 year’s answering service, call center, or PBX experience including answering phones and paging required; hospital environment preferred.

　　Minimum 2 years computer, clerical and scheduling experience.

　　Knowledge of medical terminology preferred.

　　Many of our opportunities reward* your hard work with:

　　Comprehensive, affordable medical, dental and vision plans

　　Prescription drug coverage

　　Flexible spending accounts

　　Life insurance w/AD&D

　　Employer contributions to retirement savings plan when eligible

　　Paid time off

　　Educational Assistance

　　And much more

　　*Benefits offerings vary according to employment status

　　All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]