A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.

　　Job Description

　　Location: London/Dublin

　　Working model: hybrid

　　Fixed term contract (maternity cover)

　　Job description

　　U.S. Bank is seeking a Technical Writer with demonstrated written communication and documentation experience to contribute toward the success of our technology initiatives.

　　Responsibilities:

　　Researches, designs, develops, and maintains all types of system-related documentation in various formats and media aimed at internal and external users, including user manuals, online help, system-related training materials, and website content.

　　Provides consulting services and documentation design to development teams, subject matter experts, and internal business groups.

　　Determines documentation needs, requirements, and presentation methods that meet business needs.

　　Designs, develops, reviews, edits, and enhances paper-based and multimedia end-user documentation, online help, training materials, and website content for multi-complex technology-based applications.

　　Participates in development of and requires detailed knowledge of system-related features, functions, and processes.

　　Designs and develops business-line training materials in various formats and media.

　　Occasionally conducts training sessions.

　　Leads and participates in documentation review meetings with application development team and the business line, including management, to ensure quality of finished documentation product.

　　Uses and provides feedback on highly complex software products and works closely with development teams to create and maintain useful help functions and features.

　　Provides consulting for advanced features of MS Office Tools, graphics software, diagramming techniques, templates, and website content for organization and management.

　　Participates in development and application of relevant quality and industry workplace standards including best practices for readability, style, and information security.

　　Researches and evaluates documentation methodologies, tools, techniques, and automation opportunities. Mentors less experienced technical writers. Frequently supports and may direct the work of other technical writers. Provides independent leadership on the most complex projects.

　　Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.

　　Basic Qualifications:

　　Bachelor's degree or equivalent work experience

　　At least 5 years experience with the research, design, development, and maintenance of all types of system-related documentation.

　　Preferred Skills/Experience:

　　Basic understanding in:

　　Application development tools

　　Understanding of APIs and common message formats (JSON, XML)

　　Working experience in:

　　IT environment

　　Application delivery process

　　Extensive experience in:

　　Technical writing/documentation

　　Visio

　　Adobe acrobat professional

　　Microsoft office

　　We offer:

　　Fixed term contract (maternity cover),

　　Highly professional, multicultural environment and high standards of work.

　　Work in a dynamic team with a supportive inclusive culture and strong values.

　　Interaction with Clients and Colleagues across organization.

　　Good atmosphere at work and comfortable working environment.

　　Flexible hybrid working model.

　　If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

　　Benefits :

　　We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

　　This is an Elavon posting. Elavon is a part of the U.S. Bank family.