Technical Support Specialist (Power Generation Plant)

　　Date: Jan 22, 2024

　　Location: New Orleans, Louisiana, United States

　　Company: Entergy

　　Posting End Date:

　　Work Place Flexibility: Onsite

　　Legal Entity: Entergy Services, LLC

　　This position can be filled as a Technical Support Specialist I, II, III, or Senior depending on the candidate's qualifications and experience.

　　This position may be filled in New Orleans, LA or Jackson, MS.

　　JOB PURPOSE/SUMMARY:

　　Responsible for developing, implementing, and managing improvement projects, and/or provide diagnostic subject matter expertise to enhance the overall reliability, efficiency, and safety of the plant. Position can exist in the following environments: Plant, Plant Support, or Fleet Maintenance.

　　JOB DUTIES/RESPONSIBILITIES:

　　Conduct root cause analysis and prepare reports for management use

　　Provide primary or backup technical support for various plant system and processes

　　Utilize experience, knowledge, and online monitoring systems and tools to analyze, trend, and monitor plant equipment performance data in an effort to improve plant operation

　　Provide technical support to maintenance, outage, and capital projects

　　Technical Lead on specific / complex projects

　　Support equipment problem solving, condition assessments, and represent Entergy during OEM discussions or shop repairs. Plant Support assignments may engage in diagnostic services (vibration analysis, off-line motor testing, Infra-red, performance testing, vacuum leak-detection, etc.)

　　MINIMUM REQUIREMENTS:

　　Minimum education required of the position:

　　High school diploma or GED or equivalent work experience

　　Desired:

　　Associate Degree in Engineering Technology or B.S. Degree in Science in a technical field

　　Minimum experience required of the position:

　　Tech Support Specialist I: 0-2 years of power plant or relevant technical experience is preferred.

　　Tech Support Specialist II: 2-4 years of power plant or relevant technical experience is preferred.

　　Tech Support Specialist III: 4-6 years of power plant or relevant technical experience is preferred.

　　Tech Support Specialist Sr: 6+ years of power plant or relevant technical experience is preferred.

　　Minimum knowledge, skills, and abilities required of the position:

　　Proficiency in all applications of the Microsoft Toolkit

　　Must possess good computer skills

　　Ability to work independent of direct supervision

　　Good communication skills also required

　　Duties often require call outs and work after normal hours

　　Be able to keep records and reports

　　Any certifications, licenses, etc.

　　None#LI-DT2

　　Primary Location: Louisiana-New Orleans Louisiana : New Orleans || Mississippi : Jackson

　　Job Function : Professional

　　FLSA Status : Professional

　　Relocation Option: Level II

　　Union description/code : NON BARGAINING UNIT

　　Number of Openings : 1

　　Req ID: 113877

　　Travel Percentage :50% to 75%

　　An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the EEI page, or see statements below.

　　EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

　　The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

　　Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here ([email protected]?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

　　Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

　　Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity) and Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

　　Pay Transparency Notice:

　　Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

　　The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact [email protected] to schedule a time to review the affirmative action plan during regular office hours.

　　WORKING CONDITIONS:

　　As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

　　Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

　　Job Segment: Technical Support, Power Plant, Engineer, Inspector, Technology, Energy, Engineering, Quality