Emerson’s 133 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Supervisor, Customer Care, you will have the opportunity to manage the daily operations of the Global Response Center team and assist the Operations Manager in meeting and improving team service levels, productivity, and efficiency by influencing, motivating, and guiding direct reports to their optimum performance.

　　In this capacity, you can make an impact on the business as well as continue to build your leadership skills. You will also lead the team in designing and implementing process improvements, collaborating with various teams globally, and planning the career growth of team members. This gives you a vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.

　　If this sounds like a perfect fit for you, apply now and join our team in Quezon City, transferring soon to Mandaluyong City, Philippines! All roles are currently in a blended Work-From-Home arrangement and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.

　　In This Role, Your Responsibilities Will Be:

　　To ensure the service level agreements are on target.

　　To work closely with stakeholders to identify loopholes and process gaps.

　　To analyze, explain, and address the variance between current and target performance.

　　To generate reports based on team deliverables and present them to management and counterparts.

　　To plan, assign, and direct work to the employees in cooperation with the team leaders to manage workload and projects.

　　To identify problems, analyze trends, and implement corrective and preventive actions using quality tools.

　　To lead performance management, employee development, and employee engagement plans for the team.

　　Who You Are:

　　You are a forward-thinking, highly motivated individual who loves challenges and has an enthusiastic interest in process improvement. You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality reports. You can proficiently communicate ideas, collaborate, and efficiently work with people at any level, excelling in a team environment.

　　For This Role, You Will Need:

　　Bachelor’s degree in Management, Business, or any Engineering-related courses.

　　At least 3 years of experience as a team leader handling multiple teams or supporting multiple functions and leading leaders as ad hoc, temporary, stretched, or developmental assignments.

　　Understanding of leadership roles and responsibilities (i.e., operations management, employee performance management and development, customer management, etc.)

　　General knowledge of a digital and global contact center and customer support and service functions.

　　Advanced proficiency in Microsoft Outlook and other Microsoft Office applications.

　　Strong knowledge of Oracle business systems (OSC, OFSC, CRM Cloud) and digital tools (call, email, chat, online store).

　　Our Offer to You:

　　Make a difference with the work you do.

　　By joining Emerson, you'll be part of a versatile, dedicated team of motivated professionals who share a collective passion for progress and excellence.

　　At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop, and retain outstanding people in an inclusive environment where all employees can reach their greatest potential.

　　Join us and be part of a proud and thriving organization that values its people. Enjoy our market-competitive pay and benefits package, including food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more. We invest in your growth with career development programs and reward your achievements through merit-based increases. We provide exceptional healthcare coverage for you and your loved ones, as well as paid leaves and tuition reimbursement for approved programs. Our well-being programs, exciting business travel opportunities, safe working environment, and commitment to social responsibility ensure you thrive personally and professionally. Be part of a team that not only values your contributions but also cares about your growth, well-being, and success. Let's take the leap and experience a fulfilling career with us. Let's go!

　　#LI-Hybrid

　　WHY EMERSON

　　Our Commitment to Our People

　　At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

　　We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

　　At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

　　Accessibility Assistance or Accommodation

　　If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected] .

　　ABOUT EMERSON

　　Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

　　With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

　　We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

　　No calls or agencies please.

　　Requisition ID : 24000020

　　Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.