Job Family: Customer Services

　　Req ID: 402000

　　We are looking for a Technical Support Specialist to join our team at Innomotics – A Siemens Business.

　　Your change engine.

　　Motors and drives are our business, redefining reliable motion from check-time per day to uptime per lifecycle, from simply on/off to everything smart in between. Our most powerful engine: more than 15,000 dedicated experts, doers, colleagues. For them, engineering the future means keeping businesses in motion – in e-motion. We are the “we” in power – and we can empower you.

　　15,000 and counting.

　　Are you looking for the stability of an established global player with the lean, innovative spirit of a mid-size hidden champion? That’s us! Are you looking to shape entire industries with a future-proof portfolio of more sustainable, energy efficient solutions? Deal, let’s go!

　　The role.

　　Innomotics is searching for a Technical Support Specialist to provide in-depth technical support for our Medium Voltage Drives customers and to be a customer advocate to provide best in class service.

　　In this role you will:

　　Uses in-depth technical knowledge to process customer questions and to recommend potential Solutions for our Siemens Sinamics Perfect Harmony Medium Voltage drive products.

　　Processes ASSIST Support Requests to achieve team service level targets and helps to set team priorities / balance team workload.

　　Represents the customer during TSR (technical support request) meetings with Field Service, Project Management, Engineering, and other internal groups as the need arises.

　　Conveys technical knowledge via the generation of Frequently Asked Questions (FAQs), Tips & Tricks,

　　Application Notes, etc. and provides Technical Support input on upcoming products.

　　Helps customers related to product capabilities, application knowledge, and troubleshooting techniques.

　　Assists in Field Action Plans by working with the end user to complete the work that is required and also the Siemens Internal Quality Department to help document and record rework.

　　Position requires both scheduled 24x7 rotational on-call support and occasionally unplanned on-site Position requires both scheduled 24x7 rotational on-call support and occasionally unplanned on-site support.

　　Your profile.

　　Additional Requirements:

　　Direct medium voltage technical support with application / engineering experience Excellent technical skills with proven knowledge of our medium voltage drive products such as Sinamics Perfect Harmony. Experience with SINAMICS Simovert products is a plus.

　　Proven track record to professionally manage customer communication for sophisticated issues and /or sensitive situations.

　　Proven track record to work closely with a variety of roles such as field service, engineering, and product management to effectively prioritize and resolve customer issues in a fast-paced environment.

　　General Requirements: Job Family Responsibilities:

　　Performs sophisticated product support to customers remotely via telephone, e-mail, and fax and documents accordingly.

　　Completes on-site and in-house troubleshooting for complex products and other related products tocustomers. Performs in active programs to increase customer happiness.

　　Performs in disseminating complex product knowledge. Performs in recommending complex product needs of the customer to product design

　　Qualifications:

　　BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. Certification may be required in some areas.

　　At Innomotics, we are committed to an ownership culture, in which every employee takes personal responsibility for our company’s success. We utilize lean principles and seek to continually improve our processes and customers’ experience.

　　The pay rate for this position is $54,000-$100,000. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.

　　What we offer .

　　At Innomotics, we are committed to an ownership culture, in which every employee takes personal responsibility for our company’s success. We apply lean principles and seek to continually improve our processes and customers’ experience.

　　Why you’ll love working at #TeamInnomotics

　　Competitive compensation (salary and bonus) based on qualifications

　　Medical, dental, prescription and vision coverage, first day of employment

　　Matching 401(k) (immediate employer match)

　　Competitive paid time off plan, paid holidays, and floating holidays

　　Career development opportunities

　　Education and tuition reimbursement programs available

　　Flexibility to work remote a few days a week

　　Paid parental leave

　　Make your mark in our exciting world. #JoinReliableMotion #TeamInnomotics

　　As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

　　Jobs at Innomotics - if you would like to find out more about jobs & careers at Innomotics.

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