Reports to: Americas Service Center ManagerDepartment: Technical SupportLocation: Fort Collins, ColoradoGeneral DescriptionIn-Situ, Inc. is a global company with a modern manufacturing facility inFort Collins, Colorado. The company focuses on specializing in the design,manufacture, and worldwide sale of scientific equipment for theenvironmental, aquaculture, and industrial water-monitoring markets. TheCompany is a leading global innovator of solutions for customers requiringwater monitoring in a variety of different markets. The Company provides"best in class" groundwater and surface water level and water qualitymonitoring equipment along with data transmission and management softwareresulting in an exceptional customer experience.Not only does In-Situ provide an attractive offering to our customers, thecompany also places a high value on engagement in our community,environmental projects, employee wellness and creating an open and fun workenvironment.Primary ResponsibilitiesTechnical Support execution (phone inbound/outbound, emails, chats,etc.) on resolving customer issues and perform at the Tier 2 levelWork with other tech support team members to drive efficient world-class techsupport to our customers in the Americas and worldwideEscalate and solicit help from other departments as needed to maintaincustomer satisfactionLead key account and product issue escalations including working withengineering to help drive to root cause and communicate back to team onresolution and actionsResponsible for handling customer calls, web chats and emails regardingtechnical support, instrument installation, data interpretation andinstrumentation issues.Maintain customer databases with current information including enteringcustomer information into Service database for returns.Refers complaints of service or product failure to appropriate departments forinvestigation.Support Regional and International Sales Managers and Distributors regardingdemonstration equipment, specifications and applications.Develop and communicate Technical & Application notes for sales, serviceand distributorsTravel to customer premises to resolve problems or install new equipmentAvailable for 24 hour "on-call" technical support line serviceRepresent In-Situ Inc. at regional and national trade shows as neededParticipate in company meetings, training programs, and continuousimprovement effortsRequirementsWork experience in customer service area and/or equivalent college degree orvocational training or an equivalent combination of education and experiencefrom which comparable knowledge and abilities can be acquired.Background in instrumentation support highly desiredStrong background in engineering, chemistry, limnology, streamecology, and/or hydrogeology, environmental chemistry, regulatorycompliance, wastewater treatment, aquaculture, or oceanography highly desired.Strong inter-personal communications skills. Must have ability to negotiatewith customer regarding compromise solutions to problems that serve the needsof the company and the customer.Ability to build and maintain relationships throughout the company to be ableto effectively pull on other departments to drive resolution on issuesAbility to provide input to new product development and define customer needs.Experience with PC's with an emphasis on spreadsheet, word processing anddatabase entry.Basic operational knowledge of electrical/electronic equipment.Able to read and understand technical reports.Able to understand, interpret and manipulate ground and surface water data.Must be able to learn commercial software programs for data analysis.English fluency requiredSpanish or other additional language fluency desiredBasic understanding of computer programming desiredWorking Environment and Physical ConditionsComputer system data terminalNormal office environment and minimu physical activitySome travel to domestic and international locations - estimated at less than25%Salary: $60,000 - $90,000 per yearAdditional Compensation: Participation in a Company sponsored variablecompensation plan.Benefits Available: Health, Dental, and Vision Insurance, 401(k)matching, Short and Long-Term Disability, Group Life/AD&D Insurance,Employee Assistance Program, Will and Trust Preparation Services, 10 paidholidays per year (set by company), 20 days FTO (Flexible Time Off)accrued eveVoluntary Benefits: Life / AD&D, Pet Insurance, Identity TheftProtection, Legal Services, FSA for Dependent Care, Health Savings AccountAdditional Benefits: Paid Parental Leave, Continuing Education,Dependent Care, and Wellness Reimbursements.In-Situ Inc. builds world-class environmental monitoring instruments ... andworld-class careers!Please apply at if above qualifications are met.Please, no phone calls about this job.Principals only. Recruiters, please do not contact this job poster.Please do not contact job poster about other services, products orcommercial interests.All qualified applicants will receive consideration for employment withoutregard to age over 40, genetic information, race, color, religion,sex, sexual orientation, gender identity, national origin,disability, or status as a protected veteran.

　　All qualified applicants will receive consideration for employment withoutregard to race, color, religion, sex, sexual orientation, genderidentity, national origin, disability, or status as a protected veteran.An Equal Opportunity Employer, including disability/vets.