Job Description

　　eBusiness Suite Application Tools & Technology Technical Support

　　Preferred Qualifications Education & Experience:

　　B.A./B.S. in a technical field or equivalent experience required

　　3-5+ years relevant working experience (working with Oracle products would be a plus)

　　Prior experience in providing technical customer support

　　Ability to troubleshoot and debug ERP issues.

　　Functional/Technical Knowledge & Skills:

　　Excellent analytical and problem-solving skills

　　General understanding of ERP products (FMS, SCM, HCM, CRM) and exposure to associated systems and software (E-Business Suite [EBS])

　　Technical skills in any relational database (Oracle, SQL,PLSQL), operating systems (Microsoft Windows, UNIX®, Linux), programming languages, web technologies, and an analytical approach to troubleshooting

　　Understanding of structured SQL statements and how they are executed in the RDBMS

　　Ability to read and decipher software log and trace

　　Responsibilities

　　As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

　　About Us

　　An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

　　In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

　　Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

　　At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

　　That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

　　Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

　　* Which includes being a United States Affirmative Action Employer