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　　Job Category

　　Customer Success

　　Job Details

　　About Salesforce

　　We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

　　Responsibilities:

　　Resolve customer service issues and skilfully manage sophisticated customer service problemsProvide custom code support by debug / troubleshoot and fix inefficient / faulty code to our customers and partnersManage customers' expectations and experience in a way that results in high customer happinessDevelop and maintain technical expertise in assigned areas of product functionality and utilise that expertise effectively to help customersBuild knowledge base materials dedicated towards operational efficiency while also empowering and enabling the greater support community. Share best practices with team members to improve the quality and efficiency of customer supportProvide feedback to our Developer Community by answering questions and contribute with best practices / ideas on how to solve customer specific requests

　　Minimum Requirements:

　　Proficiency in one of; Spanish, French, Italian, Portuguese or German in addition to English.Proven experience providing customer facing (level-2 or higher) product/technical support (Web based products or eCommerce preferred)Proven experience with Web service technologies and standards (protocols, security, etc)Proven experience with Web technologies such as HTML, XML, CSS, JavaScriptExperience in developing dynamic web applicationsExperience working with Eclipse IDE or similar frameworks.Experience providing API supportExperience supporting and troubleshooting eCommerce applications with catalog, shopping cart, merchandising and payment handling is highly desirable.Experience and knowledge of engineering tools such as bug tracking and source code control systemsMust be proficient with analyzing log files and standard debugging conceptExperience providing SaaS support is desirable.Strong verbal and written communication skills (English)

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　　At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

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