Eaton’s Corporate Sector division is currently seeking a Technical Support Engineer.

　　What you’ll do:

　　What you'll do:

　　The Technical Support Representative provides technical support for power and connectivity related

　　equipment, including charging solutions, UPS systems, digital signage solutions, network switches,

　　and cooling solutions.

　　Technical support includes assisting customers with troubleshooting, diagnosis and application

　　assistance received via phone, and chat.

　　Calls range from basic and routine to rnoderately complex requiring long term troubleshooting and

　　follow-up. The Technical Product Support Representative will respond to customer inquiries by following

　　troubleshooting steps, referring to published materials, secondary sources, or seeking assistance from

　　senior staff. Candidates must keep detailed records of inquiries, complaints, and comments, as well as

　　actions taken using various technologies available. Technical aptitude is essential.

　　Making What matters work at Eaton takes the passion Of every employee around the world. We create

　　an environment where creativity, invention and discovery become reality, day. It's

　　where bold, bright professionals like you can reach your full potential—and where you can help us reach

　　ours.

　　In this function you will:

　　Provide post-sales technical support to customers including troubleshooting, investigating, and resolving technical problems that arise during and after product installation on a large variety of power protection and data center products.

　　Accurately document service request activities and troubleshooting steps

　　Effectively communicate product value proposition and product line strategies

　　Assist the team in improving business processes and electronic tools

　　Serve on special teams and work on projects to enhance team performance and customer satisfaction

　　Help the team meet Or exceed team metrics, ability to accomplish complex tasks utilizing a variety of resources

　　Leverage information to provide professional customer support

　　Work rotational 8 hours shifts between the hours of 7:00am — 6:00pm US Central Time March — Nov (1 hour behind)

　　Qualifications:

　　Education level required

　　Bachelors DegreeTechnical knowledge

　　Hands-on electrical wiring experience, , working knowledge in ehe use of test equipment (multimeter, ammeter, network sniffer, etc), knowledge of Linux operating systems.Soft skills

　　MS Applications, English fluency written & spoken, communication skillsWe are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.