+-----------------------------------------------------------------------+|   |+-----------------------------------------------------------------------+|   |+-----------------------------------------------------------------------+|   |+-----------------------------------------------------------------------+| || || || || TECHNICAL SUPPORT CONSULTANT  || || || || |+-----------------------------------------------------------------------+

　　+-----------------------------------------------------------------------+| || || - Serves as the most visible representative of National Machinery || Customer Support Services, having a high degree of customer || contact both in person as well as on our Hotline. || - On days spent in the office: || - Works directly with customers to troubleshoot machine || problems, recommend possible solutions, identify potential || repair parts, and discuss service support. || - Performs all Customer Support Representative duties during || periods of non-travel, including but not limited to issuing || quotations, answering Customer Support Hotline phone/video || calls and responding to customer emails. || - Works independently with customers to schedule machine || evaluations, and follow up with specific recommendations and || quotations. || - On days spent at customer plants: || - Performs hands-on machine evaluations requiring the || disassembly and reassembly of equipment using established || measurement and reporting procedures. || - Present findings from the evaluation directly to customer || maintenance staff. || - Make specific recommendations based on your high degree of || technical knowledge of their National brand equipment. || - Actively participates in revenue growth by identifying || opportunities, developing sales strategies, and tracking results. || - Regularly uses reports to track key performance indicators || including evaluation-to-quote conversion and other metrics as || assigned. || - Travel will primarily be planned in advance and targeted to be || 20-25% of your workdays. International travel may be required || occasionally. || - Additional travel and service premiums are available. || - Other duties as assigned. || || || ||   || || || || || || MINIMUM QUALIFICATIONS: || || || || - 2 yr. Mechanical Engineering Degree or significant experience in || the assembly and/or maintenance of National Machinery branded || machines. || - Must possess the ability to troubleshoot machine malfunctions || with minimal information pertaining to the failure.  || - Positive, team-oriented attitude with a strong desire to serve as || an advocate for customers. || - Strong interpersonal skills with the ability to effectively || communicate, both written and verbally, with customers and || co-workers. || - Able to plan projects, adhere to tasks and accomplish goals with || minimal direction. || - Must always present a neat and professional demeanor while || interacting with customers. || - Must possess a valid driver's license and driving record that || allows insurability under company's policy. || - Must possess basic computer skills, including experience with || Microsoft Office. || || || ||   || || || || || || PREFERRED QUALIFICATIONS: || || || || - Extensive knowledge of National Machinery products. || - Familiarity with BAAN ERP system and PDM. || - Competence in the Microsoft Office suite of programs including || CRM. ||   || || || || WORK ENVIRONMENT/PHYSICAL DEMANDS:  || || ||