Our Company

　　Trimble Transportation is in business for optimizing the movement of freight by providing shippers and carriers both mobility, enterprise and visibility software tools they need to run their businesses more efficiently. As the leading provider of Transportation Management Software (TMS), Asset Management Software (AMS), and Fleet Management Software (FMS) we are devoted to propelling companies in the trucking industry toward increased efficiency, lower costs and optimize operations.

　　Position Overview

　　The Technical Support Analyst is responsible for in-depth troubleshooting and research with Trimble Transportation product and solutions for our customers while supporting internal teams. This includes providing an outstanding customer experience via phone, email, chat, and web based applications through handling customer issues related to supporting, upgrading, and usage of Trimble Transportation products and solutions. The qualified candidate will have technical aptitude for troubleshooting complex systems across multiple operating systems, hardware platforms, and integrated enterprise systems.

　　Responsibilities30% Identify, troubleshoot, document, resolve, and escalate hardware and software issues via CRM20% Communicating with customers via inbound/outbound calls, emails, casework, and chats20% Ensure individual and team SLA's/KPI's are maintained and on track10% Clearly and effectively communicate technical concepts, both verbally and in writing, to technical and non-technical audiences10% Collaborate with senior team members and internal teams to ensure team visibility to ongoing issues4% Prioritize inbound cases and requests based on severity and customer impact4% Make recommendations on business processes, research approaches, technical tools, and overall team improvement opportunities2% Collaborate on documentation creation needed for internal cross functional teamsRequired Skills:Bachelor's Degree or equivalent experience in a technology related field2+ years of experience working in software and hardware troubleshooting or development capacityDemonstrated success with root cause analysisExcellent communication skills via phone, verbal, and writtenPosition will require occasional evening or weekend hours, but primary workload involves standard business hours during the work week (8-5)Ability to work in a fast-paced, ever changing environment, with a positive, growth-mindset attitudeTravel less than 10 percent of the timeParticipation in on-call rotationPreferred Skills:Experience in multiple operating systems, such as Windows, Linux, Android, iOS, Microsoft serversExperience working with a CRM casing softwareExperience troubleshooting mobile or wireless CommunicationsExperience with the System Development Life Cycle (SDLC)Experience using and troubleshooting SQL, XML, HTML, ScriptingExperience writing bugs and using Jira/ConfluenceExperience developing reports to analyze data trends and proposing meaningful conclusionsExperience with troubleshooting and reviewing device logsOperations experience in transportation industry-

　　Pay Equity

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　　Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

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　　Hiring Range:

　　60632

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　　78758

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　　Bonus Eligible?

　　Yes

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　　Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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　　Trimble is proud to be an equal opportunity employer. We welcome and embrace our

　　candidates' diversity and take affirmative action to employ and advance individuals

　　without regard to race, color, sex, gender identity or expression, sexual orientation,

　　religion, age, physical or mental disability, veteran status, pregnancy (including

　　childbirth or related medical conditions), national origin, marital status, genetic

　　information, and all other legally protected characteristics. We forbid discrimination and

　　harassment in the workplace based on any protected status or characteristic. A criminal

　　history is not an automatic bar to employment with the Company, and we consider

　　qualified applicants consistent with applicable federal, state, and local law.

　　The Company is also committed to providing reasonable accommodations for

　　individuals with disabilities, and individuals with sincerely held religious beliefs in our job

　　application procedures. If you need assistance or an accommodation for your job, contact

　　[email protected]