Job Description

　　At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - To enable our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies.

　　Our work in specialty diagnostics - from providing diagnostic assays and instruments to clinical monitoring across disease stages - improves the diagnosis and management of blood cancers and immune system disorders. Your determination to put patients at the heart of every decision will improve health outcomes that people and communities depend on - now and in the future.

　　Protein Diagnostic

　　The Binding Site Group, a part of Thermo Fisher Scientific, is a global leader in specialty diagnostics, provides diagnostic assays and instruments to improve the diagnosis and management of blood cancers and immune system disorders. The Binding Site's Freelite® offering is widely recommended for multiple myeloma diagnosis and monitoring across all stages of the disease by major clinical guideline publications. In addition, The Binding Site is an active and influential contributor to the broader scientific community. To find out more visit www.bindingsite.com

　　Discover Impactful Work:

　　The Technical Support Administrator (TSA) represents first level of customer support for receiving their complaints and forwarding to the specialized technician supports. In addition, this position includes support in following Technical Dept. activities: installation, deinstallation, work requests handling, company management system update and collaboration with Marketing and Quality Dept. for every item correlated to our products.

　　A day in the Life:

　　Continuative customer support holding the line of Technical assistance from Monday to Friday (8:00 -17:00)

　　Office based to handle colleagues request coming from field.

　　Keys to Success:

　　Education

　　High school diploma or equivalent required.

　　Experience

　　• Requires 2+ years' experience with service and/or CE-IVD medical devices or in a Hospital laboratory.

　　• Comfortable in team working

　　Working with demanding customers and understands the importance of customer relations.

　　• Multidisciplinary trouble shooting skills.

　　Preferentially: experience with analytical equipment (instruments, software, hardware) such as laboratory instruments and /or medical devices.

　　Knowledge, Skills, Abilities

　　Almost B2 level of English languageHandling and opening cases during installation and uninstallationService contractWarranty caseProgramming customer training courses (Chronoprogram)Submission of user documentation (IFU and data sheets)Unique customer reference (toll-free number and email address)SUPER END USER OPTILITE (reference for the Italian subsidiary for the OPT)Planning /planning of extraordinary interventionsPlanning / planning of ordinary interventionsManagement of customer complaints from the receipt of the report to the attribution of the report to the FSA FSELogistical planning of meetingsTravel bookingMonthly monitoring workorder

　　Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

　　Apply today! http://jobs.thermofisher.com

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

　　Accessibility/Disability Access

　　Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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