Customer Technical Support (Voice) :

　　Job Description:

　　Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers

　　Provide an appropriate solution to resolve issues

　　Provide post-purchase order support and order modifications for requests.

　　Remotely assist and setup purchased devices

　　Support member inquiries related to Order or Returns, Exchanges, Warranties, and price match policies.

　　Perform activation assistance, cancellation, enrolment, marketing options, merge-match, password reset, profile updates, forgot card, certificate management, point management, offers and articulate member benefits

　　Covers all products including Desktop support

　　Voice Support

　　IT Troubleshooting (Chat) :

　　Job Description:

　　Provide Level 2: Remote Support which includes Compute Tune-up, Data Transfer, Device Set-up, Diagnostic and Repair, New Computer Set-up, Quick Service, Software Installation, Software Troubleshoot, Subscription Software Service, Printer Troubleshoot, Printer Set-up, Wireless Network, Add Device to an Existing Network, Windows Install

　　Making outbound calls to clients requesting for call or call back for disconnected sessions.

　　Take at least 3 to 4 sessions at a time to set minimum expectations.

　　Flexible in both schedule and workload. Able to work a minimum of 35 hours each week, maintaining a variable work schedule that includes days, evenings, weekends, and holidays.

　　Maintains high levels of professionalism, courtesy and service throughout all client interactions

　　May be called upon to perform repairs, upgrades, and applicable installations to client machines depending on workload and demand

　　Provide information and answers to clients regarding products

　　Documents all client connects in a customer relationship management system

　　Customer Technical Support (Voice) :

　　Open to all courses ; Must be a College Graduate with minimum 6 months Customer Service experience in Tech Support, Retail, Sales or any related industry on a Voice Account

　　Accepts Non-bachelor degree holder but must have 1 year Customer Service experience in Tech Support, Retail, Sales or any related industry on a Voice account

　　Good verbal and written communications skills. Strong phone and verbal communication skills.

　　Amenable to work onsite for 5 days with rotating schedule.

　　Preferably has basic MS knowledge.

　　IT Troubleshooting (Chat) :

　　Open to all courses ; Must be a College Graduate with minimum 6 months Customer Service Experience in Tech Support, Retail, Sales or any related industry on a Voice Account

　　Accepts Non-bachelor degree holder but must have 1 year work experience as customer service in Tech Support, Retail, Sales or any related industry on a Voice account

　　Good verbal and written communications skills. Strong phone and verbal communication skills.

　　Amenable to work onsite for 5 days with rotating schedule.

　　Preferably has Windows and Mac troubleshooting skills.