SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal ofenabling human life on Mars.TECHNICAL STRATEGY ASSOCIATEOne of the most ambitious missions that SpaceX has undertaken to date, the Starlink satellite constellation, is committed to providing reliable, high-speed internet access to the entire world. SpaceX is looking for an ambitious, driven operator that can help define our customer experience and product strategy, and drive that vision to reality. This person will have an opportunity to leverage strong business acumen, technical competence, and excellent execution and delivery skills to define the next generation of broadband access across the globe.RESPONSIBILITIES:Understand and drive core user metrics: Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, Customer Satisfaction Score and othersWork cross functionally to triage, prioritize, and eliminate root causes of poor user experience across organizations (Network, physical product, UI/UX, support/customer success, billing, shipping, marketing, legal, communications, and more), and feedback loops to prevent the problemsFix, delete, automate or create new processes for fixing structural and emerging issuesServe as product manager / project owner for feature launches and software automation projectsBASIC QUALIFICATIONS:Bachelor's degree in a technical or STEM discipline2+ years of experience in venture capital, management consulting, or operations / product management at technology companyPREFERRED SKILLS & EXPERIENCE:Willingness to dive deep on technical topics and data analyticsDemonstrated ability to jump into ill-defined problem spaces and drive positive outcomesDemonstrated capability to parse technical subjects on a deep levelExperience in data analysis using Python and SQL, R, or similar languagesSelf-starter attitude, energy, and the ability to communicate effectively across business and technical disciplinesExcellent verbal and written communication skillsAbility to apply first principles to business problemsKnowledge of software development life-cycle and release processADDITIONAL REQUIREMENTS:Must be available to work extended hours and weekends as neededWillingness to travel to customer sites, other SpaceX locations, and events as neededADDITIONAL REQUIREMENTS:Must be willing to work extended hours and weekends as needed.COMPENSATION AND BENEFITS:Pay range:Technical Operations Engineer/I: $95,000.00 - $115,000.00/per yearTechnical Operations Engineer/II: $110,000.00 - $130,000.00/per yearYour actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k)-retirement plan, short & long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation & will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year.ITAR REQUIREMENTS:To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. law