Technical Specialist

　　Job ID

　　149494

　　Posted

　　03-Jan-2024

　　Service line

　　GWS Segment

　　Role type

　　Full-time

　　Areas of Interest

　　Engineering/Maintenance, Facilities Management

　　Location(s)

　　London - England - United Kingdom of Great Britain and Northern Ireland

　　Job Purpose:

　　BOCC Technician needs to be a team player who carries out the maintenance of our clients property portfolio and is committed to the provision of an efficient and effective engineering maintenance function which is deemed critical to the Client’s operations and the maintenance of 100% uptime. The portfolio is mainly comprised of floor Critical Environments and satellite support offices within several central London locations and outer London locations.

　　The role will ensure that various plant and systems are monitored remotely to ensure that any adverse changes in condition are escalated to the appropriate engineering staff as per escalation procedures. This will facilitate pro-active response to possible remedial actions required, as well as minimum lead times for action during emergencies.

　　Key Tasks:

　　Ensure that routine value added BMS Self Perform maintenance PPMs is carried out to all building plant, equipment, and systems to meet and exceed expectations and agreed service level agreements.

　　Respond to Building Management System alarms and escalate emergency repairs to the engineering team.

　　To develop a good working relationship with all members of CBRE services staff and clients’ staff

　　Ensure the provision of a safe & healthy working environment and ensure compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements, as required.

　　Ensure a professional image of CBRE is presented to clients and visitors and ensure excellence in customer service is delivered and always promoted.

　　Ensure that professional and technical skills are maintained through a commitment to personal development and life-long-learning.

　　Monitor BMS for running and alarm conditions.

　　Establish and develop trusting, meaningful relationships with Facilities Managers, Client staff and representatives.

　　12 hour rotating shift.

　　Ensuring attendance at Toolbox Talks and team meetings.

　　Monitor the status of various primary plant and systems via the BMS screens and alarms for the UK sites.

　　Monitor and escalate international alarms for the EMEA region as per International Alarm Procedure

　　Make remote adjustments to plant and systems as necessary.

　　Work within an engineering team to ensure optimum service levels.

　　Ensure required documentation and records are kept up to date and filed appropriately (Shift logs BIR’s etc.)

　　Incident and Escalation Management.

　　BMS Optimisation

　　BMS PPM Checks

　　BIR's - Building Incident Reporting.

　　Change Request and Work Request Approvals

　　Co-ordination and reporting on Global CHG events.

　　Education

　　A good general education is required.

　　Skills

　　HVAC Plant, Building Services, and Minimum of 5 years’ experience.

　　BMS Knowledge, operator level experience.

　　Building Services Systems knowledge.

　　Self-motivated, with a high level of personal integrity

　　Able to work well both in a team and alone.

　　Courteous and presentable as the role is both front and back of house, with exposure to the client at all levels.

　　Strong PC skills, MS Office

　　Self-motivated and resourceful

　　Good administrative skills

　　Well organised and good prioritisation and planning skills.

　　Self-motivated and professional manner

　　Good communication skills

　　Basic knowledge of MS office applications

　　A level of IT literacy – Word, Excel, Outlook, Client online systems.

　　Report writing.

　　Smart & presentable.

　　Ability to speak with clients on behalf of DB.

　　Self-motivated, with a high level of personal integrity

　　Able to work well both in a team and alone.

　　Organised, able to prioritise and deliver within high-pressure environments.

　　Courteous and presentable as the role is both front and back of house, with exposure to the client at all levels.

　　Always exhibit an awareness of safety procedures and practices

　　Trend 963 BMS (Desirable)

　　Knowledge

　　Knowledge of Critical cooling systems and SLA’s / KPI’s within a critical environment

　　Knowledge of basic Air Conditioning

　　Experience

　　City & Guilds Electrical Competency Parts 1 & 2 or equivalent

　　Good building services knowledge

　　Critical Environment Experience

　　Good Customer relationship skills

　　Experience of CMMS and BMS systems

　　Demonstrable experience in a similar role within a similar organisation

　　Experience of Microsoft Office applications (Desirable)

　　Accountabilities

　　Accountable to the BOCC Manager

　　This post carries no direct budgetary responsibility

　　Core Competencies

　　Leadership

　　Ability to be self-motivating and work within a team.

　　Take ownership of and resolve problems.

　　Problem Solving and Analysis

　　Develops solutions to new problems as they arise, including effective planning.

　　Recognises when information is inaccurate or incomplete and resolves the issue.

　　Quickly pinpoints key issues in straightforward information and rectifies.

　　Commercial Awareness

　　Responds positively and reliably to customer requests.

　　Understands client’s business and drivers.

　　Demonstrates understanding of the impact of own activity on other related areas.

　　Commercial and financial awareness in a client environment.

　　About CBRE Global Workplace Solutions:

　　As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

　　CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”

　　Application Process:

　　Your application will be reviewed by our Talent Resourcing Team, and you will be contacted if you have been successful in being short listed for the role.

　　Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

　　No agencies please.

　　Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

　　CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)