Junior Helpdesk Technicianat SMX(View all jobs) (https://www.smxtech.com/careers/)

　　Camarillo, CA

　　SMX is seeking a highly motivated Helpdesk Technician with demonstrated proficiency in customer service and support.

　　This position requires the ability to obtain a DoD secret security clearance which requires US citizenship for work on a DoD contract.

　　Essential Duties & Responsibilities

　　Provides first level technical support for personnel in various locations who have NMCI assets and peripherals

　　Generates, monitors, and tracks Move-Add-Change (MAC) requests for funded services

　　Addresses, escalates and/or tracks local technical issues and remediation

　　Facilitates collection of functional requirements from staff and end-users

　　Identifies and documents the current functional requirements of NAWCWD applications

　　Follows Configuration Management (CM) processes and utilization of tools identified

　　Submits Account buildouts for customers

　　Required Skill & Experience

　　Required clearance: Secret or the ability to obtain

　　Proficient with Windows Operating Systems

　　Proficient with Microsoft Office

　　Strong customer service skills

　　Desired Skills & Experience

　　Proficient user of NET and HPSM

　　Knowledge of NMCI, Field Services, and STRAN processes and procedures 

　　General IT certifications

　　IT college credits

　　#LI-KK1 #CJPOST

　　At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.

　　We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.

　　SMX is committed to hiring and retaining a diverse workforce. All qualified candidates will receive consideration for employment without regard to disability status, protected veteran status, race, color, age, religion, national origin, citizenship, marital status, sex, sexual orientation, gender identity or expression, pregnancy or genetic information. SMX is an Equal Opportunity/Affirmative Action employer including disability and veterans.

　　Selected applicant will be subject to a background investigation.