Technical Specialist 2 - San Jose, CA

　　ID 10923

　　Location San Jose, CA

　　Apply Now (https://phg.tbe.taleo.net/phg04/ats/careers/v2/applyRequisition?org=MCDEAN&cws=62&rid=10923)

　　Position Summary

　　The Tech Specialist will demonstrate the following capabilities:

　　Analyze system performance and recommend improvements

　　Provide support to the system administration and engineering team

　　Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems

　　Communicate with customers, manufacturers, vendors and system administrators

　　Train system users and other system support personnel

　　Analyze and modify preventive maintenance checklists for system changes

　　Troubleshoot system performance issues and implement corrective actions

　　Organize and prepare detailed documentation of system performance, including service request records and analysis

　　Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates

　　Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems

　　Provide on site system support post deployment

　　Read and interpret engineering drawings

　　Understand SOP and SOW documentation

　　Ensure test lab equipment is maintained

　　Interface with engineering team to ensure design efficiency

　　Interface with internal and external customers demonstrating excellent oral and written communication skills

　　Conduct research and development of entire systems and analyze all interoperability and constructability scenarios

　　Read blue prints, schematics and statements of work (SOW).

　　Coordinate with field personnel and/or engineering team to discuss any potential installation issues

　　Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site

　　Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).

　　Perform all duties with minimal direct supervision

　　Position / Candidate Requirements

　　High School Diploma/GED with 8-10 years of experience with installation, troubleshooting and/or testing of electronic security systems

　　Or Associates with 6-8 years of experience

　　System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions

　　Reliable attendance at customer site during work hours required by customer

　　Required Progressive Experience:

　　3-5 Years experiencing managing multiple physical security software/hardware products such as Video Surveillance, Keybox Management, Access Control, etc.

　　3-5 Years experience with interfacing with vendors, clients, and other subject matter experts over matters of system upgrades, bugs, and features

　　3-5 years experience managing/leading a team of both technical and non-technical personnel

　　3-5 years experience with organizing and communicating metrics, milestones, and key team information to an executive audience

　　3-5 years experience with leading projects using industry known project management methodologies such as Agile or Waterfall.

　　We offer an excellent benefits package including

　　A competitive salary

　　Medical, dental, vision, life, and disability insurance

　　Paid-time off

　　Tuition reimbursement

　　401k Retirement Plan

　　Military Reserve pay offset

　　Paid maternity leave

　　Pay Range: $83,550 - $133,680

　　Abilities

　　Exposure to computer screens for an extended period of time.

　　Sitting for extended periods of time.

　　Reach by extending hands or arms in any direction.

　　Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.

　　Listen to and understand information and ideas presented through spoken words and sentences.

　　Communicate information and ideas in speaking so others will understand.

　　Read and understand information and ideas presented in writing.

　　Apply general rules to specific problems to produce answers that make sense.

　　Identify and understand the speech of another person.

　　Applicants for this position may be required to obtain or provide proof of flu shots or of other vaccinations depending on customer requirements and nature of the position or demonstrate a valid basis for exception.

　　EOE Minorities/Females/Protected Veterans/Disabled

　　VEVRAA Contractor