Minimum qualifications:

　　Bachelor's degree in Science, Technology, Engineering, Math, or equivalent practical experience.

　　1 year of experience reading or debugging code (i.e., Java, C/C++, Python, JavaScript, Go) and working with SQL/NoSQL databases.

　　Ability to communicate in English and Spanish fluently.

　　Preferred qualifications: Experience with SQL/NoSQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing technology.

　　Experience as a system/network administrator working with Linux/Unix or Windows systems, from Kernel to Shell, file systems, and client-server protocols.

　　Experience with web or mobile app development, troubleshooting database issues, schema design, and SQL query profiling.

　　Experience with cloud based serverless, storage, and developer tools technologies.

　　Knowledge of core data structures and concepts.

　　Excellent troubleshooting, attention to detail, and verbal/written communication skills.

　　About the job

　　As a Technical Solutions Engineers, you will own customer issues in addition to providing support to our other support teams. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. When customers cannot resolve issues themselves, you will ensure that we have the necessary tools and processes to swiftly resolve the issue.

　　In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will help drive the success of Google Cloud by understanding and advocating for our customers' issues. You will be required to work in a shift pattern or non-standard work hours including weekend work.

　　Google Cloud accelerates organizations' ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

　　Responsibilities

　　Manage customer issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products. Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis. Act as a consultant and subject matter expert for internal stakeholders in engineering, business, and customer organizations to resolve technical deployment obstacles and improve Google Cloud. Work as part of a team of engineers/consultants that globally ensure 24-hour customer support. Understand customer issues and advocate for their needs with cross-functional teams, including Product and Engineering teams to find ways to improve the product and drive high-quality production.