Technical Service Representative - 1800106580
DESCRIPTION/RESPONSIBILITIES:As a Technical Service Representative , you will represent PPG onsite ensuring our Industrial Coatings customer(s) satisfaction by providing outstanding customer service, focusing your concentration quality to their specifications, and ensuring the continued growth of the business. Be self-directed and responsible to both the customer and PPG goals. Participate in Continuous improvement Team and problem resolution meetings with Operations and Management!.
Specialized Training provided to those who meet qualifications of the role. You will report to the Technical Service Manager. PPG offers excellent and affordable benefits; Paid Vacation, Holiday, and Sick time; Disability and Life Insurance, outstanding matching 401K plus additional PPG provided Retirement Benefits.
Key Responsibilities* Support the ongoing activities of PPG onsite at customer production facilities and communicate logically with initiative to understand customer concerns, collect data, take appropriate actions, and resolve problems within a timely manner.* Ensure timely and accurate reporting to the coatings team.* Effectively communication with PPG Technical and Account management, direction of the PPG on site team activity, and to promote Health, Safety, and Environmental mentorship is always followed.* Providing timely resolution to customer inquiries, application process monitoring, mix-room supervision, consignment inventory, material ordering, and hands-on support as needed; followed by a written daily shift report.* Support sales to execute commercialization of new opportunities and product launches, process optimization, testing and troubleshooting, trial execution, and process improvement.* Follow safe work practices, with mechanical aptitude to be able to communicate intelligently and optimally with technical, production and non-technical personnel to satisfy customer requirements.
Qualifications* HS Diploma, GED, or Equivalent.* 3+ yrs experience in paint, powder coating, electrostatic spray, or similar for paint/coatings experience for industrial or manufacturing experience.* Good experience with paint mixing, application, spray booth, or similar is ideal* Good computer skills and attention to detail* Good communication and customer service skills* Troubleshooting and problem solving skills.* Ability to work well within a team environment to solve challenges.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression.