Technical Records Specialist 2 - DOPL

　　Posting Begin Date: 2024/01/17

　　Posting End Date: 2024/02/04

　　Category: Clerical Data Entry

　　Sub Category: Office and Administrative Support

　　Work Type: Full Time

　　Location: Boise, ID, United States

　　Minimum Salary: 18.85

　　Maximum Salary: 20.03

　　Pay Rate Type: Hourly

　　Description

　　Technical Records Specialist 2

　　Applications will be accepted through 4:59 PM MST on the posting end date.

　　ThisTechnical Records Specialist 2position in our Health Professions Bureau is a great opportunity for a professional who's looking to provide consumer protection and public safety for all Idahoans.

　　BEST RETIREMENT AVAILABLE IN THE NATION!

　　We have the one of the Nation's best state retirement systems (https://www.persi.idaho.gov/) (PERSI) that offers a lifetime benefit.

　　EXCELLENT BENEFITS!

　　Generous vacation and sick leave accrual beginning as soon as you start

　　11 paid holidays per year

　　Excellent medical, dental and vision insurance (https://ogi.idaho.gov/benefits-plans/) - employee only coverage for PPO $65/month for medical and vision & $11.00/month for dental

　　Paid parental leave

　　Multiple savings plans, optional 401K, and optional 457

　　Basic life insurance for employee and family

　　Wellness programs

　　Ongoing training opportunities

　　An opportunity for student loan forgiveness (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service)

　　And more!

　　Responsibilities:

　　This position provides technical support to assigned Boards and Division administration as assigned by the supervisor. Those services include receiving, reviewing, and processing applications; providing licensure information; issuing permits, licenses and certifications; preparing and maintaining files.

　　Process Applications and Forms

　　Enter data from application and request forms into the licensing database

　　Process application funds

　　Issue licenses

　　Update individual licensee records

　　Correspond with applicants regarding needed information

　　Print and send licenses, license verifications, certificates

　　Research, analyze and resolve complex problems in licensure processes

　　Process audit information and provide audit follow-up

　　Provide Customer Service to External Customers

　　Act as content expert for Boards served, and respond to questions from applicants and licensees

　　Conduct in-depth interviews to discern visitor or caller requests or needs

　　Respond to inquiries including explaining and clarifying the laws and rules of board(s) served and outlining policies and procedures in a clear, concise manner

　　Provide technical assistance for the Division’s online services in person and on the phone

　　Deal with individuals from varying cultural and socioeconomic backgrounds, sometimes in stressful situations

　　Provide specialized information pertaining to board programs and services

　　General Office Responsibilities

　　Review website, applications, letters and licensing database to identify errors and needed updates

　　Monitor email

　　Scan documents

　　Other duties as assigned

　　Minimum Qualifications:

　　Experience:

　　Monitoring record systems to identify and correct errors Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs

　　Analyzing information and researching a variety of sources to identify and resolve problems or issues

　　Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations Entering and retrieving data using a computerized record system

　　Composing and proofreading business correspondence

　　Preferred Qualifications:

　　Experience working with Boards or Commissions

　　Supplemental Information

　　The Division of Occupational and Professional Licenses provides consumer protection and public safety through its regulation of more than 204,000 licensees within 48 Boards and Commissions for the great State of Idaho.

　　To learn more about the Agency, please visit our website at: dopl.idaho.gov

　　EEO/ADA/Veteran:

　　The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

　　The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected].