Avery Weigh-Tronix is one of the world’s largest manufacturers and suppliers of weighing equipment, measurement devices, and global solutions. With wholly owned businesses in six countries and partners across the world, we have global expertise that is second to none.

　　With companies in the United States, United Kingdom, Canada, India, Malaysia, Ireland, and around the world; we draw on extensive international research, product development, manufacturing, sales and service resources that employ more than 1,000 people worldwide. These are supported by a network of dealers and distributors who sell and support our products around the globe.

　　We work closely with our customers on a local and international basis, applying the latest weighing and measurement technology to create innovative, market-focused solutions. This has leveled us amongst the world's most comprehensive weighing and measurement portfolios, supported by ancillary equipment and systems software. From truck scales, train scales, tension meters, forklift truck scales, cable line tension meters, and software solutions, to medical counting solutions, our ranges meet the needs of small independent companies and large multi-nation businesses.

　　Main Duties and Responsibilities:

　　Provide training/technical teaching face to face or virtual to support capabilities of distribution sales and service organization

　　Provide technical troubleshooting assistance (telephone and on-site as required) to the AWTX Platinum Distributors

　　Act as the main escalation point of contact for advanced product support.

　　Facilitate resolution of equipment and service performance complaints.

　　Creatively develop proactive solutions/ideas for identified service issues.

　　Log incoming communications including, but not limited to, e-mails and phone calls for analysis.

　　Assist with implementation of product upgrade and retrofit programs.

　　Provide required level of support for product rollouts, introductions, upgrades, and retrofits.

　　Support AWTX training team with feedback to facilitate future versions of documentation and/or materials.

　　Maintain and enhance the relationship with AWTX Platinum Distributors service organizations.

　　Submit Product/Sales Trip Reports identifying customer opportunities, risks and concerns.

　　Submit periodic regional sales outlook reports.

　　Manage travel and entertainment budget as required to grow sales in assigned territory.

　　Qualifications:

　　Associates Degree and/or equivalent ITW experience

　　3 - 5+ years Technical Support, Engineering, and/or QA

　　Mechanical, Electrical, and Software aptitude and troubleshooting skills

　　Must be proactive and display a high level of initiative

　　Demonstrated customer service skills

　　Understanding and experience with ITW Tool box

　　Proficient with Microsoft Office Products to include Outlook, Word, Excel, Power Pivot, and PowerPoint

　　Ability to adapt to changing circumstances, remain calm in stressful situations and adjust plans to meet changing needs

　　Business plan and sales strategy development

　　Delivering product and sales presentations to both individual and large audiences

　　Conducting basic technical training seminars on electronic products

　　Requires strong interpersonal skills and the ability to build trust and rapport with the field service team, business units and the sales teams

　　Preferred Qualifications:

　　BS/BA in Engineering, Electronic Systems, or Computer Science

　　Advanced electrical / Mechanical / Software (Windows)

　　Customer Service Experience / Help Desk / Supervisor

　　Diagnostic logic development

　　Experience with ITW business and products

　　Physical Requirements/Working Conditions

　　Travel 50% while keeping up-to-date with daily communications and requirements

　　Distributor sites and conditions will vary based on industry and product

　　Ability to bend, kneel, climb when at customer site

　　May be exposed to noise, heat, cold, slippery, wet conditions

　　May be required to sit/stand/walk

　　May be required to lift 35-65 lbs.

　　May be required to climb ladder

　　It is the policy of Avery Weigh-Tronix to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Avery Weigh-Tronix will provide reasonable accommodations for qualified individuals with disabilities.

　　ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

　　As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

　　_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. _

　　ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.