Technical Manager, Learning & Development

　　Job ID

　　146578

　　Posted

　　16-Jan-2024

　　Service line

　　GWS Segment

　　Role type

　　Full-time

　　Areas of Interest

　　Engineering/Maintenance, Facilities Management, People/Human Resources, Property Management

　　Location(s)

　　Singapore - Singapore

　　JOB SUMMARY

　　Responsible for managing the development, implementation, and administration of Learning and Development programs to support organizational needs. Consults with business partners to understand learning needs and helps plan and implement all tactical and operational activities related to learning and development.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES

　　Manages, strategizes, and prioritizes Learning and Development (L&D) training programs in three key areas; Learning Resources, Content and Curriculum Development, or Learning Platform Operations. Coordinates with Director and department for collaboration to ensure effective outcomes.

　　May supervise the work and performance of L&D staff responsible for creating, administering, and delivering training. Collaborates with Director to establish performance objectives for staff and monitors and reports on accomplishments.

　　Assists in identifying subject matter experts (SMEs) to develop content and design education exercises. Recommends the appropriate delivery methods to optimize knowledge transfer.

　　Develops sound relationships with business leaders, managers, consultants and trainers.

　　May assess third-party training programs for applicable integration in overall curriculum and program design.

　　Establishes and implements policies and procedures to ensure coordination and delivery of the entire department curriculum. Monitors course and training resource utilization to ensure that department needs are being met.

　　May oversee and audits trainers on their delivery skills. Provides coaching on design and delivery techniques.

　　Researches learning industry trends, methodologies, and best practices and integrates those into professional practice. Utilizes advanced knowledge of learning and development to create self-paced recorded training, live training, and additional learning resources, as needed.

　　Creates and delivers concise communication to all levels within department or service line as it relates to training initiatives and programs.

　　Ensures all Learning Management System (LMS) audits procedures are adhered to.

　　Ensures knowledge transfer between team members.

　　Performs other duties as assigned.

　　SUPERVISORY RESPONSIBILITIES

　　No formal supervisory responsibilities in this position. Coordinates and assigns tasks to co-workers within a work unit and/or project team. Leads project teams and/or plans, and supervises assignments of lower level employees. May have responsibility for identifying training needs, tracking performance, coaching, and motivating a work unit and/or group.

　　QUALIFICATIONS

　　To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

　　Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　EDUCATION and EXPERIENCE

　　Bachelor's degree (BA/BS) from a college or university in human resources or related field is required. Minimum of 5-7 years required, with 4 years experience in learning and development related responsibilities, such as; needs assessments, program design, and curriculum development, etc. Real estate industry experience preferred.

　　CERTIFICATES and/or LICENSES

　　None.

　　COMMUNICATION SKILLS

　　Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to provide excellent internal and external customer service. Strong interpersonal skills. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to work effectively with key employees, top management, and client groups to take desired action.

　　FINANCIAL KNOWLEDGE

　　Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts and commissions. Conducts advanced financial analysis.

　　REASONING ABILITY

　　Ability to comprehend, analyze and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced reasoning and quantitative skills.

　　OTHER SKILLS and ABILITIES

　　Advanced skills with Microsoft Office Suite. Ability to learn and become proficient in use of company's Learning Management System (LMS). Must work well under pressure with proactive approach including managing multiple deadlines and changing project scope/direction.

　　Proficiency in Learning Success Factors, company's Learning Management System (LMS).

　　SCOPE OF RESPONSIBILITY

　　Decisions made with thorough understanding of procedures, company policies and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.

　　CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)