As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

　　WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

　　I. Job Summary

　　The Technical Lead, Application Support is responsible for the configuration and support of software application systems within the People Organization. As part of the HR Technology team, this role provides advanced technical, analytical and consultative support delivering HR processes. The role also provides technical input for Digital/vendor support.

　　II. Essential Duties and Responsibilities

　　To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

　　Reviews open cases/issues and troubleshoots or assigns to other tech team members for resolution. Coordinates with Oracle HCM vendor regarding required support by opening tickets, escalating, and following up as required.

　　Continuously develops advanced knowledge of Oracle HCM utilizing vendor websites, user groups, and training to effectively utilize system capabilities. Mentors other team members and is recognized as an expert.

　　Consults on requested configuration changes in Oracle HCM, partnering with the team to determine the best options for design decisions based on documented requirements, current configuration, and downstream impacts. Documents final specs and configures the Oracle HCM application.

　　Analyzes the impact of configuration changes in Oracle HCM from foundational structures to Fast Formulas and extensions to HR service delivery and downstream systems and integrations. Leads meetings to resolve priority issues.

　　Ensures data integrity and governance in Oracle HCM by supporting large/complex data imports and extracts and validating accuracy through reporting and queries. Supports the development and maintenance of Oracle HCM integrations/file transfers.

　　Provides analysis and consultation on the implementation of new software application products or new modules in existing Oracle HCM applications.

　　Provides advanced technical support for Oracle HCM Fast Formulas, integrations, reports, extensions, and large data imports/extractions. Plans for and supports migrations, releases, upgrades, and/or patches in Oracle HCM - mitigating risk/downstream impacts. Engages Oracle Digital and vendor for support as necessary.

　　Executes unit, integration, and acceptance testing in Oracle HCM. May support the functional team with required screen shots and system steps for testing and change management.

　　Documents all configuration changes in Oracle HCM.

　　III. Supervisory Responsibilities

　　No formal supervisory responsibilities in this position.

　　Provides informal assistance such as technical guidance and/or training to coworkers.

　　May lead project teams and/or plan and supervise assignments of lower level employees.

　　IV. Qualifications

　　The requirements listed below are representative of the qualifications necessary to perform the job.

　　A. Education and Experience

　　Education: Bachelor’s Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.

　　Experience: Ten (10) years of previous experience (in addition to education requirement).

　　B. Certificates, Licenses, Registrations or Other Requirements

　　None requiredC. Other Knowledge, Skills or Abilities Required

　　Database queries/extracts using calculations, formulas, and complex commands.

　　Extensive experience evaluating requirements and specs for development, testing and deployment.

　　Hands on configuration of application(s), evaluating impact and supporting releases, patches, upgrades and enhancements.

　　V. Work Environment

　　Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

　　Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;

　　Required to exert physical effort in handling objects less than 30 pounds rarely;

　　Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;

　　Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;

　　Normal setting for this job is: office setting.

　　Must be available to work standard business hours, as well as be available to work non-standard hours in case of emergency (natural disasters, power outages, etc.). May need to attend after hours calls with the offshore team.

　　Benefits

　　At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

　　The expected salary range for this position is $104,000.00 -$156,492. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

　　If this sounds like the opportunity that you have been looking for, please click Apply.

　　Equal Opportunity Employer: Minority/Female/Disability/Veteran