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Technical Escalations Engineer 2 (DBM)
Technical Escalations Engineer 2 (DBM)-March 2024
Denver
Mar 28, 2026
About Technical Escalations Engineer 2 (DBM)

  Technical Escalations Engineer 2 (Database Monitoring)Join a diverse team of traditional and non-traditional backgrounds, workingtogether to solve complex problems the right way. You will be part of a teamimmersed in a startup-like environment where you will be challenged, butalso will immediately witness your contributions to Datadog. As part of theEscalations Engineering team, you will be at the crossroads betweenSupport, Engineering, Product, and our customers.At Datadog, we place value in our office culture - the relationships andcollaboration it builds and the creativity it brings to the table. We operateas a hybrid workplace to ensure our Datadogs can create a work-life harmonythat best fits themWhat You'll Do:Become the expert on Database Monitoring within DatadogInvestigate Database Monitoring customer , lead technical calls withclients, and handle high priority issuesPropose changes to the Database Agent Integrations (, , ) and ,acting as the advocate for our customersBuild out public and internal solutions guides () and find creativesolutions to our customers' database observability needsRun office hours and lead learning sessions for the Solutions teamPrepare the worldwide Solutions team for new products and features, ensuringthe technical proficiency of the teamWork from a Datadog office 3 - 5 days per weekWho You Are:Experienced in troubleshooting the Datadog Agent and the Agent IntegrationsComfortable digging into the Agent code to understand the code paths withdifferent customer configurations (, , )Able to recreate different customer configurations to troubleshoot, e.g.:RDS, Azure, CloudSQL, and self-hosted databases + Agents running onWindows, Linux, K8s, Docker, etc. (you do not need experience in allof these technologies, but as an example, you should be able to spin up asandbox K8s Datadog Cluster Agent monitoring an Azure Postgres cluster byfolloExperienced as a customer-facing Support or Solutions Engineer, andcomfortable working on difficult customer issuesAble to pick up new skills quickly and come up with creative solutions tocomplex problemsDatadog values people from all walks of life. We understand not everyone willmeet all the above qualifications on day one. That's okay. If you'repassionate about technology and want to grow your skills, we encourage youto apply.Benefits and Growth: (Describe opportunities offered here)Generous and competitive andNew hire stock equity (RSUs) and employee stock purchase planContinuous career development and pathing opportunitiesProduct training to develop an in-depth understanding of our product and spaceBest in breed onboardingInternal mentor and buddy program cross-departmentallyFriendly and inclusive workplace culture

  Benefits and Growth listed above may vary based on the country of youremployment and the nature of your employment with Datadog.The reasonably estimated salary for this role at Datadog ranges from$80,000.00 - $117,000.00, plus a competitive equity package, andmay include variable compensation. Actual compensation is based on factorssuch as the candidate's skills, qualifications, and experience. Inaddition, Datadog offers a wide range of best in class, comprehensive andinclusive employee benefits for this role including healthcare, dental,parental planning, and mental health benefits, a 401(k) plan andmatch, paid time off, fitness reimbursements, and a discounted employeestock p#LI-JO1

  About Datadog:Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rarecombination of growth and profitability. We are on a mission to break downsilos and solve complexity in the cloud age by enabling digitaltransformation, cloud migration, and infrastructure monitoring of ourcustomers' entire technology stacks. Built by engineers, for engineers,Datadog is used by organizations of all sizes across a wide range ofindustries. Together, we champion professional development, diversity ofthought, innovation, and work excellence to empower continuous growth.Join the pack and become part of a collaborative, pragmatic, andthoughtful people-first community where we solve tough problems, take smartrisks, and celebrate one another. Learn more about #DatadogLife on , andEqual Opportunity at Datadog:Datadog is an and Equal Opportunity Employer and is proud to offer equalemployment opportunity to everyone regardless of race, color, ancestry,religion, sex, national origin, sexual orientation, age,citizenship, marital status, disability, gender identity, veteranstatus, and more. We also consider qualified applicants regardless ofcriminal histories, consistent with legal requirements. Here are our for yourYour Privacy:Any information you submit to Datadog as part of your application will beprocessed in accordance with Datadog's .

  "At Datadog, diversity means making a conscious effort to reflect the manyexperiences and identities of the world outside, while treating each otherwith fairness and without bias. Inclusion is the choice we make every day tofoster an environment where people of all backgrounds not only belong, butexcel, so that together, as a company, we can succeed.Datadog is an Affirmative Action and Equal Opportunity Employer and is proudto offer equal employment opportunity to everyone regardless of race,color, ancestry, religion, sex, national origin, sexualorientation, age, citizenship, marital status, disability, genderidentity, veteran status, and more. We also consider qualified applicantsregardless of criminal histories, consistent with legal requirements."

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