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Technical Customer Advisor
Technical Customer Advisor-March 2024
Port Washington
Mar 28, 2026
About Technical Customer Advisor

  JOB REQUIREMENTS: Duties and Responsibilties of Job: Company DescriptionAbout Veolia North America A subsidiary of Veolia Group, Veolia NorthAmerica (VNA) offers a full spectrum of water, waste and energymanagement services, including water and wastewater treatment,commercial and hazardous waste collection and disposal, energyconsulting and resource recovery. VNA helps commercial, industrial,healthcare, higher education and municipality customers throughout NorthAmerica. Headquartered in Boston, Mass., Veolia North America hasapproximately 10,000 employees working at more than 350 locations acrossthe continent. Please visit our website www.veolianorthamerica.com JobDescription BENEFITS Veolia\'s comprehensive benefits package includespaid time off policies, as well as health, dental and vision insurance.In addition, employees are also entitled to participate in an employersponsored 401(k) plan, to save for retirement. Pay and benefits foremployees represented by a union are outlined in their collectivebargaining agreement. Position Purpose: Responsible for handling theadministration, maintenance, and communication of a national account toinclude regulatory information, waste and characterizations, contractspecifications, manifests and schedules, resolving invoicediscrepancies, etc. to ensure accuracy of customer and/or Veoliapersonnel inquiries. Individual must have knowledgeable expertise inlabpacking, profile creating, chemical grouping, a variety of disposaloptions, treatment facility approvals, RCRA and DOT regulations andcompliance. Provide guidance to field operations staff as well asadministrative support to achieve clients goals, deliver qualityservices at a high level of satisfaction. Incumbent is also responsiblefor maintaining customer file systems, to include customercorrespondence and invoicing accuracy, track transportation, labanalysis, create waste information profiles, as well as update customerdatabase. This position is a hybrid role and can be performed from anyVeolia branch location. Primary Duties/responsibilities: * Complieswith all applicable governmental regulations, and ESS policies andprocedures. * Comply with and enforce all compliance, health andsafety, and procedures in accordance with departmental procedures. *Ensure completion and accuracy of all DOT/EPA and ESS regulationsrequired in submitting paperwork. * Process incoming waste profilesheets for accuracy and forward to appropriate destination indicatingdisposal methodologies for approval and resolve any discrepancies. *Enter a variety of information into the appropriate system programs toinclude profile information, approval decisions, and confirmationletters. * Respond to calls with respect to waste pickup and schedulingby informing appropriate personnel with dates, customer, and schedulingdata. * Maintains customer information in AMS and sales file includingcustomer file which may include customer correspondence, contracts,waste profiles, and current profiles. * Schedules customer pick-ups andcreates customer paperwork such as manifests, LDRs, labels, etc. *Contacts customers on an as-needed basis regarding specific job relatedrequirements, obtaining additional information, and job satisfaction andquality. * Maintain a professional image to clients by answeringinquiries and suggesting solutions to existing and/or potentialproblems. * Oversee all branch specific requirements included in thenational agreement. * Create and/or Review billing packets for accuratecoding data and confirm codes to match contracted pricing for finalapproval. Qualifications Education / Experience / Background: * BS inor BA in related science discipline or equivalent work experiencerequired * 2 to 3 years years of hazardous waste experience required Toview the full job description please use the link below.https://www.aplitrak.com/?adid=YmJn W5lcmljLjU4MTIyLjg3NzBAdmVvbGlhbm9ydGhhbWVyaWNhY29tcC5hcGxpdHJhay5jb***** APPLICATION INSTRUCTIONS: Apply Online:https://www.aplitrak.com/?adid=YmJnZW5lcmljLjU4MTIyLjg3NzBAdmVvbGlhbm9ydGhhbWVyaWNhY29tcC5hcGxpdHJhay5jb20

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