79530BR

　　Job Title:

　　Technical Business Coordinator - Forsyth, MO

　　Department/Function:

　　Quality & Food Safety

　　Job Description:

　　Technical Business Coordinator - Forsyth, MO

　　SUMMARY: Act as a liaison between laboratory staff, scientific customers, business team and finance. Providing support to business operation by being capable of communicating technical information to customers, ensuring accurate sample entry, on-time-delivery, KPI statistical reporting, and monitoring A/R, A/P, sample entry/coordination, and customer service activities. Functioning as a coordinator to keep communications and projects flowing efficiently including performing duties of customer service/inside sales, tracking daily income targets and performing on-going and month-end billing activities. Perform other duties include invoicing, receiving customer payments, maintaining marketing database and internal communications with other departments. Work on continual improvement of business efficiencies including partnering with IT to help improve software automation to improve business and lab operation.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES

　　Oversee office staff and ensure accurate sample entry, project management, invoicing and oversight of all outsource testing.

　　Technical communication to assist customers with information needed to direct correct testing on their samples and communication back to the customer with lab explanations on test results.

　　Meet with IT and management to execute a plan to streamline data entry, reporting, sample handling and other business tasks to get the most out of software and increase efficiencies for continual improvement

　　Customer liaison and oversee all customer inquiries and direct accordingly. Also, focus on on-time delivery of certificate of analysis testing while reporting all information customers requested and maintain customer files

　　Statistical reporting of KPI, customer satisfaction surveys, and on-going income/expense reporting

　　Data entry, including invoicing, customer set-up, and maintaining marketing database

　　Daily receiving credit card payments and A/R activities to ensure good cash flow and knowledge of customer A/R balances

　　Billing activities related to internal customer and month-end requirements

　　Trade show planning and calendar due dates for ordering booth set-up, shipping, supplies, and needed resources for each show.

　　Adhere to document control procedures with understanding of Good Laboratory Practices (GLP) and ISO requirements

　　Direct work, conduct performance appraisals, reward and/or discipline employees, address complaints and resolve problems.

　　Ensure all shift members are trained properly and signed off on SOP’s

　　Maintain daily accountability of all direct-report department members.

　　Management retains the right to add to or change the duties of the position at anytime. The functions below are to be performed in accordance with all applicable FDA, OSHA, EPA, and ISO standards and regulations.

　　QUALIFICATION REQUIREMENTS:

　　Science background

　　Excel and Word experience with good communication, grammar, writing, and mathematical abilities.

　　Ability and desire to learn new software as well as SORA laboratory capabilities.

　　Must be flexible and able to handle multiple projects, and priorities.

　　Must be able to work independently in an organized and reliable manner

　　Must be able to maintain confidentiality of company meetings and correspondence.

　　EDUCATION and/or EXPERIENCE: Bachelor’s degree in science or business field. A minimum of 5 years of combined experience and education will be considered. Coursework in science combined with office management experience preferred.

　　WORK ENVIRONMENT: Work is carried out in an analytical laboratory within a factory setting. There is limited exposure to dietary supplement raw materials and/or finished products. Occasional use of a laboratory balance may be required. All applicable Personal Protective Equipment (PPE) such as safety glasses, gloves, etc. must be worn when required.

　　Excited about this role but don’t meet every requirement listed? Studies show that often applicants will self-select out if they don’t check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

　　ADM requires the successful completion of a pre-employment drug screen and a background check.​

　　REF:79530BR “AJCIND”

　　City:

　　Forsyth

　　State:

　　MO - Missouri

　　Ref ID:

　　#LI-NG1

　　About ADM::

　　ADM unlocks the power of nature to enrich the quality of life. We're a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We're blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier living. We're a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. We're an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And we're a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow. Learn more at www.adm.com.

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　　#LI-Onsite

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　　#IncludingYou

　　Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

　　We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

　　We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM. (https://www.adm.com/en-us/culture-and-careers/diversity-equity-inclusion/)

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　　Benefits and Perks

　　Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we offer a comprehensive total rewards package to support your well-being, including:

　　Physical wellness – medical/Rx, dental, vision and life insurance; on-site wellness center access or gym reimbursement (as applicable)

　　Financial wellness – flexible spending accounts, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, disability, workers’ compensation, legal assistance, identity theft protection

　　Mental and social wellness – Employee Assistance Program (EAP) and Employee Resource Groups (ERGs)

　　Additional benefits include:

　　Paid vacation time, plus 11 paid holidays and one paid personal day

　　Adoption assistance and paid parental leave

　　Tuition assistance

　　Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs