Job Description

　　As a Senior Technical Engineer specializing in Cloud support within our Support organization, your primary objective is to provide advanced support and solutions to Oracle's Cloud customer base. You will be a strong advocate for Service Teams needs, addressing non-technical Service Teams inquiries through various channels and handling technical questions related to the usage and troubleshooting of our Cloud Services. Serving as a critical point of contact for customers, your role involves fostering and managing relationships with Support. Additionally, you will be crucial in advising and assisting Oracle Cloud support employees in navigating diverse customer situations and handling escalated issues. Your expertise and dedication will contribute significantly to ensuring customer satisfaction and maintaining high standards of support excellence in the Cloud domain.

　　Responsibilities

　　As a Principal Support Engineer:

　　Strategic Planning: Develop and implement strategic plans to successfully deliver GPU technical programs, ensuring alignment with organizational goals and objectives.

　　Cross-Functional Collaboration: Foster collaboration across diverse teams, including engineering, product management, and quality assurance, to ensure seamless integration and execution of technical initiatives.

　　Project Management: Oversee the end-to-end project lifecycle, from planning and initiation to execution and closure, ensuring adherence to timelines, budgets, and quality standards, and score carding KPI’s for service delivery.

　　Risk Management: Identify potential risks and challenges associated with technical programs and develop proactive mitigation strategies to minimize impact on project deliverables.

　　Resource Management: Effectively allocate and manage resources, including personnel, budget, and technology, to optimize program outcomes for rapid deployment.

　　Communication: Maintain clear and open communication channels with stakeholders, providing regular updates on project progress, milestones, and any deviations from the plan.

　　Quality Assurance: Implement and enforce robust quality assurance processes to ensure the delivery of high-quality technical solutions through the service delivery workflows.

　　Problem Resolution: Lead the resolution of technical issues and challenges, making informed decisions to keep programs on track and within scope.

　　Continuous Improvement: Drive continuous improvement initiatives, leveraging lessons learned from previous programs to enhance future processes and outcomes.

　　Escalation Management: Manage and escalate critical issues to appropriate teams, ensuring timely resolution and maintaining high levels of customer satisfaction.

　　Leadership: Provide strong leadership, mentorship, and guidance to the program team, fostering a collaborative and results-oriented work environment.The successful candidate will bring a combination of technical expertise, program management skills, and leadership experience to contribute to the overall success of our technical initiatives.

　　Disclaimer:

　　Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

　　Range and benefit information provided in this posting are specific to the United States only

　　Hiring Range: from $31.83 to $67.93 per hour; from $66,200 to $141,300 per annum. May be eligible for equity.

　　Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

　　Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

　　Oracle offers a comprehensive benefits package which includes the following:

　　Medical, dental, and vision insurance, including expert medical opinion

　　Short term disability and long term disability

　　Life insurance and AD&D

　　Supplemental life insurance (Employee/Spouse/Child)

　　Health care and dependent care Flexible Spending Accounts

　　Pre-tax commuter and parking benefits

　　401(k) Savings and Investment Plan with company match

　　Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

　　11 paid holidays

　　Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

　　Paid parental leave

　　Adoption assistance

　　Employee Stock Purchase Plan

　　Financial planning and group legal

　　Voluntary benefits including auto, homeowner and pet insurance

　　About Us

　　An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

　　In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

　　Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

　　At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

　　That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

　　Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

　　* Which includes being a United States Affirmative Action Employer