Are you ready to make a difference in patient lives from the comfort or your own home? In this position you will be providing exceptional customer service to assist patients with their medical bills via phone. We pride ourselves on one call resolution and provide career growth to those who want to excel.

　　The hours are as follows with NO weekends required;

　　930am-6pm Monday through Thursday

　　830am - 5pm Fridays

　　Training is 5 weeks with hours from 830am-5pm Monday-Friday

　　The position also offers Health Insurance and paid time off.

　　GENERAL SUMMARY:

　　This position is responsible for responding to patient inquiries regarding healthcare accounts receivables across a multi-facility integrated healthcare delivery system, which includes all hospital and professional billing associated with Henry Ford Health inpatient hospitals, outpatient clinics, laboratory, radiology and employed physicians. The ability to communicate effectively with patients, colleagues, providers, system operational staff, supervisors, and managers is required. The candidate must work independently for maximum efficiency in a high-volume billing Call Center.

　　PRINCIPAL DUTIES AND RESPONSIBILITIES:

　　Supports the standards set forth in the HFHS Code of Conduct by adhering to legal, ethical, and HIPAA standards.

　　Handles all in-coming telephone activity, including answering phones promptly, according to system Quality standards; documents all interactions thoroughly, accurately, and legibly; takes accountability for inquiries.

　　Responsible for timely responses to all service center inquiries via phone, fax, email, or mail to assist the customer in understanding their patient responsibility. Striving for first contact resolution in a timely and efficient manner.

　　Responsible for timely responses to pre-collection and bad debt collection agency inquiries.

　　Responsible for researching and educating patients on outstanding bills and their status, which includes but is not limited to accounts not included in a payment arrangement, recognizing inaccurate information, partnering with legal to review bankruptcies, assisting with Coordination of Benefits, third party liability claims, etc.

　　Responsible for initiating and resolving account receivable errors with the hospital and professional billing or coding teams, which includes but is not limited to autopay updates, newborn/patient registration, and adding or removing balances to/from external collection agencies, coding errors, claim filing errors, etc.

　　Ability to effectively discuss the patients’ options for resolving outstanding balances including approved discounts and recognizing their eligibility for financial assistance. Connects patients to the Financial Counseling team for charity screening.

　　Responsible for accurate, compliant, processing, and posting of all System payment types to patient hospital and professional claim balances.

　　Responsible to assist patients with setting up and navigating the online MyChart system.

　　Responsible for obtaining, verifying through internal and external resources, adding insurance, and confirming payer filing order.

　　Responsible for analyzing and processing refunds as a result of overpayment.

　　Meets system standard quality and productivity expectations.

　　Identifies and escalates potential billing error trends to leadership.

　　Responsible for effectively communicating any patient balance issue with internal and external payer, vendors, or contractors.

　　Maintains strict confidentially standards for patient information. Complies with organizational, federal, and state regulations and policies on confidentiality.

　　Performs other related duties as assigned.

　　EDUCATION/EXPERIENCE REQUIRED:

　　· High school diploma or G.E.D. equivalent required

　　· Associate degree in Business Administration, Accounting, Billing and Coding Certification or related fields preferred.

　　· Internet requirement (25 MBPS and wired) required

　　· Three years of Call Center Experience preferred

　　· One year of billing experience (Billing & Coding) preferred

　　· Interpretation of insurance process (Primary, Secondary, co-insurance, deductibles, and co-pays) preferred

　　· Six months of remote experience preferred

　　· Technical skills (navigation, Microsoft Suite, initial troubleshooting) including guiding patients on online payment methods required

　　· Experience in healthcare/medical office customer service highly preferred

　　Additional Information

　　Organization: Corporate Services

　　Additional Details

　　This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

　　Overview

　　Under the leadership of President and CEO Robert G. Riney, Henry Ford Health is a $6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s major academic medical centers, receiving between $90-$100 million in annual research funding and remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical education and training, the health system has trained nearly 40% of physicians currently practicing in the state and also provides education and training for other health professionals including nurses, pharmacists, radiology and respiratory technicians. visitHenryFord.com.Benefits

　　Whether it's offering a new medical option, helping you make healthier lifestyle choices or making the employee enrollment selection experience easier, it's all about choice. Henry Ford Health has a new approach for its employee benefits program - My Choice Rewards. My Choice Rewards is a program as diverse as the people it serves. There are dozens of options for all of our employees including compensation, benefits, work/life balance and learning - options that enhance your career and add value to your personal life. As an employee you are provided access to Retirement Programs, an Employee Assistance Program (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.Equal Employment Opportunity/Affirmative Action Employer

　　Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.