Our Client in the Science industry is looking to add a Operational Analyst to their team!

　　Job Title: Operational Analyst (3Rd Shift)

　　Location: Columbus, OH

　　Length: 6 month Contract to Hire

　　Hybrid Position!

　　What’s the Job?

　　Length of contract: 6 months (could renew contract, potential RTH after 4 months)

　　Position Summary:

　　This position is within the Technology division and Solutions Platform and Reliability organization. Main functions include:

　　Efficiently use the proper incident and change management processes and procedures to initiate the appropriate documentation, engage 2nd level support and notify the appropriate stakeholder and user community of incidents/changes that occur affecting the Data Center Infrastructure (IBM Mainframe, Linux, Unix and Windows platforms) with the possibility of impacting our customers. Activities include monitoring events and production batch schedules, providing initial response to alerts caused by failures, escalating service incidents in a timely manner for swift resolution, opening event tickets, providing detailed turnover to the following shift and interfacing with the internal user community, support groups, systems administrators, hardware support teams and outside vendor support.

　　Support mainframe generated computer output in a distributed print environment. Activities include managing output through application for distribution in postscript format to various network attached printers throughout the company.

　　Support the implementation and operation of infrastructure services including storage, network, capacity, database, and hardware support, and other IT infrastructure support services involving online services, Editorial Systems and Enterprise Business Systems into the production environment. Activities include maintaining master knowledge base with the appropriate guidelines and procedures for staff to follow to manage the infrastructure and test customer facing products to ensure functionality and availability.

　　Job Duties:

　　With general direction, leverage event management systems to monitor and maintain the availability and functionality of the computing environment’s systems, network and applications. Assist in the creation and adoption of incident management procedures (60%)

　　Communicate effectively with IT support staff and users through various means (e.g., service management systems, telephone, email, communication software) to collect and disseminate information regarding the operational environment. (15%)

　　Has working technical knowledge of the computing environment. (10%)

　　Support staff implementing changes to the IT infrastructure in accordance with change management procedures and policies. (5%)

　　With general direction, support the Data Center’s hardcopy output responsibilities by managing the flow of hardcopy output requests sent to printers within the Data Center. (5%)

　　As designated ESSENTIAL staff, report to work when scheduled even when the company is closed to non-essential employees.

　　Job Qualifications:

　　Some college or equivalent experience.

　　5 or more years of IT experience.

　　Must be willing to work 3rd shift position.

　　Microsoft Word and Excel experience.

　　Ability to lift 20 lbs.

　　Excellent communication skills both verbal and written

　　Ability to work in a positive and contributing manner in a team environment.

　　Able to digest, comprehend and follow guideline and procedures.

　　Good problem solving/analysis and decision-making skills.

　　What’s in it for me?

　　Health

　　Dental

　　Vision

　　401k

　　Experis University (Upskilling)

　　If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

　　About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

　　ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

　　ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.