Job Description

　　This job is about supporting mainly on Oracle's Cloud Infrastructure (OCI/OCI-C) covering also IaaS, PaaS, SaaS, Engineered Systems, Cloud at Customer and on-premise systems.

　　This position is for remote customer support of Oracle Linux (https://www.oracle.com/linux) and Virtualization (https://www.oracle.com/virtualization) products in the Oracle Cloud (https://cloud.oracle.com/iaas) and on-premise at customers' locations. The team’s main responsibility is to diagnose, debug and resolve customer reported issues on the Oracle Linux and Virtualization products suite, working in partnership with the Cloud Operations team, customers, other support teams and developers. The team members continually exercise and grow diverse skills as they deliver the highest quality support possible to customers.

　　The role may require working on weekends and public holidays.

　　Work location is Makati.

　　Responsibilities

　　3+ years of relevant industry work experience

　　Good customer interaction and interpersonal skills.

　　Strong listening skills.

　　Strong analytical and fix skills

　　Strong written and verbal communication skills in English

　　Customer focused with a pro-active and adaptable approach

　　Self-learning

　　Knowledge of Oracle Linux, RedHat, CentOS, SUSE/SLES, Ubuntu and/or other Linux platforms

　　Experience managing and fix Linux servers in production settings

　　Good knowledge of Linux networking (network services, samba, NFS, SSH, NTP, configuration, bonding, VLANs, tuning, general diagnostics)

　　Good system diagnosis skills (kdump, vmstat, sar, iostat, mpstat, loadavg, /proc filesystem)

　　Familiarity with systemd, kernel modules, sudo, user management

　　General exposure to Linux storage components (mpath/multipathing, md, LVM, filesystems)

　　Linux package management (rpm, yum/dnf)

　　Additional Qualifications/Skills

　　Detailed awareness

　　Good negotiation skills

　　Ability to express and describe sophisticated situations in a simple and effective way

　　Ability to summarize a detailed conversation in a brief and clear way

　　Decision making in ambiguous situations

　　Excellent system-level debugging skills (dtrace, systemtap, BPF, module debugging, debugfs, sysfs, vmcore analysis)

　　Excellent knowledge of the Linux OS internals (syscalls, kernel threads, memory management, slabcache, hugepages, OOM, run queues), particularly networking (sockets, buffers, windowing)

　　Experience in diagnosing network configuration issues and network performance (ifconfig, ip, BPF, netstat, ss, TCP, UDP, tuning, routing, traceroute)

　　Sound experience in network packet analysis and fix (tcpdump, wireshark etc.)

　　Good exposure to Linux authentication (pam.d, openldap etc.)

　　General Linux security awareness (SELinux)

　　Knowledge and experience with DHCP, NAT, IPv6, Firewall technologies (iptables/firewalld/nftables)

　　Knowledge of network routing protocols (e.g. BGP, RIPv2, OSPF)

　　Experience with enterprise grade storage systems (SAN, NAS, RAID)

　　Filesystem diagnosis and fix (ext4, btrfs, xfs, ocfs2 etc.)

　　Experience with Linux storage management (dm, mpath, udev, LVM)

　　Knowledge with XWindows, Linux desktop GUI (KDE, Gnome etc.)

　　Linux printing

　　Experience with Linux server clustering (Corosync/Pacemaker, RHCS, Oracle Clusterware)

　　Experience with Virtualization and Cloud (Public or Private) Infrastructures

　　Experience in Azure or AWS based Cloud Architecture and migration is a plus

　　Experience working on remote management systems like ILOM, IMM, DRAC etc.

　　Experience working in Linux containers (Docker, LXC, Kata) and orchestration technologies (Kubernetes) (Cloud Native)

　　About Us

　　An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

　　In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

　　Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

　　At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

　　That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

　　Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

　　* Which includes being a United States Affirmative Action Employer