Description

　　At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless and more. The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals.

　　As we continue to rapidly expand AWS’s Enterprise Support organization you’ll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and active support to achieve AWS certifications.

　　This role is within our Strategic Industries team. The Strategic Industries team are responsible for strategic accounts and seven industry business units across global verticals - Financial Services, Industrial and Manufacturing, Media and Entertainment, Telecom, Healthcare and Life Sciences, Energy and Utility, and Automotive. This role is in the Financial Services vertical.

　　The TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation, come join us!

　　Key job responsibilities

　　Develop trusting relationship with customers, understand their business needs / drivers, review service disruptions, provide monthly / quarterly metrics and assist with pre-launch planning

　　Utilize technical skills to solve difficult support issues and technical challenges

　　Understand operational parameters and troubleshooting process for customer issues and escalations

　　Advocate for customer needs to overcome adoption blockers and drive new feature development

　　Improve customer capabilities by running workshops, operations and architecture reviews

　　Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption

　　Work with customers across all levels from developers through to C-Suite executives

　　Collaborate across multiple functions within AWS, such as: Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams and Sales Account Managers

　　We are open to hiring candidates to work out of one of the following locations:

　　Madrid, ESP

　　Basic Qualifications

　　Experience with operational parameters and troubleshooting for at least two of the following technical domains: Compute/ Storage/ Networking/ CDN/ Databases/ DevOps/ Big Data and Analytics/ Security/ Applications Development in a distributed systems environment

　　Working with engineering/ technology teams for large customers or a major segment of a large entity in the Public Sector, Enterprise or Start-up industry

　　Able to communicate effectively in Spanish and English within technical and business settings.

　　Preferred Qualifications

　　Experience (3+ years) in the Financial Services industry

　　Technical internal enterprise or external customer-facing experience

　　Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)

　　Experience in operational services or support environment

　　Experience in influencing management stakeholders on technical, operational or business strategic decisions

　　Experience with AWS services and/ or other cloud offerings

　　Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.