Description

　　We are looking for technology thought-leaders who build long lasting and influential relationships at all levels of an organization.

　　Amazon has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to join the team as they help individuals and businesses take their computing infrastructures and applications into “the Cloud”. As a member of the Amazon Web Services Enterprise Support team, you will be at the forefront of Cloud technologies.

　　The Technical Account Manager (TAM) functions as part of the Enterprise Support team to ensure key enterprise customer success in building applications and services on the AWS platform. The TAM provides assistance to the customer as a strategic expert on the full line of AWS services and the customer’s architecture in support of strategy questions, project and launch planning and ongoing operational issues.

　　TAMs are engaged at the account level in providing recommendations and proactive advice through all phases of the cloud adoption life cycle. Every day will bring new and exciting challenges on the job while you:

　　Champion and advocate for Enterprise Support customers

　　Be excited about cross-team and cross-org collaboration

　　Make recommendations on how new AWS offerings fit in the company strategy and architecture

　　Complete analysis and present periodic reviews of operational performance to customer

　　Provide deep reviews of service disruptions, metrics, detailed prelaunch planning

　　Participate in customer requested meetings (onsite or remote)

　　Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns

　　Work with some of the leading technologists around the world

　　Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible

　　Act as incident manager for complex or large impact incident

　　We are open to hiring candidates to work out of one of the following locations:

　　Singapore, SGP

　　Basic Qualifications

　　The person will possess 5+ years of technical support/Solution Architect/Professional services/Devops/Software Engineering or consulting experience.

　　Must have demonstrated expertise in one or two of these areas

　　Systems administration (Linux and/or Windows)

　　Networking (DNS, IPsec, BGP, VPN, Load Balancing)

　　Programming/scripting (Java, Perl, Ruby, C#, and/or PHP)

　　Hands-on experience with container technologies such as Docker, Kubernetes and be familiar with Kubernetes ecosystem

　　Experience configuring, running, and maintaining databases, such as MySQL/PostgresSQL/Oracle

　　Experience in Blockchain/Web3 technology, and experience architecture, developing Apps or solutions for Blockchain/Web3.

　　Bilingual in Mandarin and English.

　　Passion with a high learning drive

　　Ability to juggle many tasks and projects in a fast-moving environment.

　　Preferred Qualifications

　　Experience on AWS Services.

　　Deployment experience for CICD pipeline base on Kubernetes, large scale Kubernetes operation

　　Proficiency in Database operation, such as minimum downtime upgrade, performance fine tuning

　　Cybersecurity operation experience, specifically in FinTech/Web3

　　Experience in a relationship management role in a large enterprise environment.

　　Solid understanding of technology budget management

　　Computer Science or Math background highly desired; working knowledge of software development practices and technologies highly desired

　　Experience in a 24x7 operational services or support environment