The Opportunity

　　Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes.

　　Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change.

　　You’ll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability.

　　Join our team as the expert you are now and create your future.

　　Position Summary

　　POSITION SUMMARY:

　　The Technical Account Manager is responsible for a portfolio of post-implementation Huron Research Suite clients serving as the primary technical customer relationship contact. As a Technical Account Manager, you will build strong rapport with stakeholders in your portfolio, remotely working with them to define and prioritize requests and act as a trusted advisor to optimize the Research Suite. A successful candidate will have excellent communication and organizational skills who can cross collaborate with a variety of internal stakeholder teams.

　　Qualifications

　　Your responsibilities will include:

　　Manages portfolio of clients with focus on achieving service level agreements

　　Maintains strong relationships with customers ensuring high levels of customer satisfaction

　　Oversees and directs day to day support services for a portfolio of clients, including

　　Consistent point of contact for clients concerns and issue management

　　Drive management of critical production issues through to resolution

　　Meet with client as needed to verify current priorities and future initiatives

　　Collaborate with internal teams to ensure they are aware of client priorities.

　　Establish communication standards with client including setting expectations around client and Huron team responsibilities.

　　Monitor deliverables, communicating with multiple internal teams to ensure appropriate action is being taken to meet commitments. Escalate as appropriate

　　Serves as key knowledge owner of client customization, API, and integrations set-up

　　Assists and maintains awareness of high-level, long-term individualized client HRS roadmaps, including migrations and upgrades.

　　Schedules newly released patches/upgrades, balancing client need, priority and advocates for scheduling with Upgrade team.

　　Proactively communicates major changes to the software to the client.

　　Solicit client feedback on software and service experience. Disseminate to other Huron teams and Client Executive and/or Key Account Lead

　　Identifies, conducts or coordinates further training the client may require.

　　Leads client transition meetings including audiences with client and internal implementation team

　　Summarize state of client, quarterly, to relevant senior leaders

　　Manages administrative functions of service delivery, including time entry review, billing and invoice follow up.

　　Raises common themes (product, service, industry, etc.) to appropriate stakeholders

　　Connects clients with appropriate resources for sales opportunities.

　　QUALIFICATIONS:

　　5+ years experience in project management or customer relationship management

　　Research administration experience preferred, not required

　　Highly organized with ability to guide multiple stakeholders and priorities through collaboration

　　Exceptional communication skills, ability to articulate to technical, non-technical and executive audiences

　　Experience with CRM systems

　　The estimated base salary range for this job is $115,000 - $155,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $132,250 - $193,750. The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

　　Posting Category

　　Education

　　Opportunity Type

　　Regular

　　Country

　　United States of America

　　At Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together.

　　Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.

　　Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.

　　Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.

　　Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.