Our Company

　　Changing the world through digital experiences is what Adobe's all about. Wegive everyone-from emerging artists to global brands-everything they need todesign and deliver exceptional digital experiences! We're passionate aboutempowering people to create beautiful and powerful images, videos, andapps, and transform how companies interact with customers across every screen.

　　We're on a mission to hire the very best and are committed to creatingexceptional employee experiences where everyone is respected and has access toequal opportunity. We realize that new ideas can come from everywhere in theorganization, and we know the next big idea could be yours!

　　The Technical Account Manager (TAM) is within our Digital Media supportdelivery team providing services to customers who have purchased an EliteAdobe Support Plan. The TAM is assigned to one or more of our largest and moststrategic customers. The TAM demonstrates a balance of deep and broadtechnical abilities along with outstanding customer service and accountmanagement skills. As the primary post-implementation technical contact forthe customer, they are their Adobe customer services advocate, drive theirtechnical success, and they focus on providing proactive services thatimprove customer operational health with Adobe solutions.What you'll DoDevelop engaging relationships across the customer's organizationTactfully, confidently and professionally communicate with others at alllevels, especially in complex, emotionally charged situations, bringingpeople together with the common goal of meeting objectives, resolvingissues, meeting project timelines and accelerating successWith a deep understanding of each customer's technical and businessstrategies, objectives, requirements, priorities, and how Adobeproducts are implemented in their environment, identify needs and proposesolutions that will accelerate their successSkillfully navigate customers through the implementation and utilization ofAdobe's AI and generative AI technologies by remaining up-to-date andinformed on the latest company and industry trendsAssess customer health, technical risks and opportunities, andbuild/implement mitigation plansAnticipate problems and proactively work with customers to avoid or lessenimpactAppropriately contribute to and take charge of meetings, calls and otherdiscussions to convey ownership, assertiveness, prioritization,organization, direction and progressOwn customer status calls and reporting, and provide regular knowledgetransfer sessions and service reviews with customer and partnersThink strategically about business, product, and technical challenges asyou help our customers realize their business objectives pertaining to oursoftwareAdvise customers on upcoming releases and possible impact, and guide throughsophisticated environment changesHelp customers overcome significant issues that arise (lead technicalescalations and critical issues), succeed in their business using ourtechnology and services, expand their usage of our products, be areference to prospective customers, and be a long-term and loyal customerMake and meet all commitments, building trust with customers and co-workersCollect common questions, techniques, and standard methodologies in dailyworkflow, sharing that information by regularly crafting and improvingknowledgebase contentDrive innovation, influence roadmap, and improve process across the AdobeecosystemConsistently and regularly update customer and account information, keepingit currentAccountable for all actions, and thoughtfully reinforces accountabilityacross all Adobe employees and teams in delivering to operating and servicelevel targetsExpertly and tactfully guides/mentors/coaches team members on properprocess and methods that ensure customer service excellenceWork generally during the customers' core business hours, with ccasionalextended or on-call hours as neededTravel when permitted to customer sites (approximately 5-10%)What youneed to succeedBachelor's Degree in related subject area of the technical industry.Equivalent experience will be considered5+ years of full-time experience in technical account management,consultative technical customer support and/or related role in technologyspaceExtensive experience working in complex enterprise IT environments inconsulting, support, account management or development rolesExecutive presence and finesse in all communications, with strongconflict-resolution skillsProven successful customer-facing skills that include developing andpresenting effective presentations and leading high-profile customer calls andmeetingsOur compensation reflects the cost of labor across several U.S. geographicmarkets, and we pay differently based on those defined markets. The U.S. payrange for this positionis $93,200 -- $162,800 annually. Paywithin thisrange varies by work locationand may also depend on job-related knowledge,skills,and experience. Your recruiter can share more about the specificsalary range for the job location during the hiring process.

　　At Adobe, for sales roles starting salaries are expressed as total targetcompensation (TTC = base + commission), and short-term incentivesare in the form of sales commission plans. Non-sales roles starting salariesare expressed as base salary and short-term incentives are in the form of theAnnual Incentive Plan (AIP).

　　In addition, certain roles may be eligible for long-term incentives in theform of a new hire equity award.

　　Adobe is proud to be anand affirmative action employer. We do not discriminatebased on gender, race or color, ethnicity or national origin, age,disability, religion, sexual orientation, gender identity or