Tech Specialist 3 - Washington, DC

　　ID 10982

　　Location Washington, DC

　　Apply Now (https://phg.tbe.taleo.net/phg04/ats/careers/v2/applyRequisition?org=MCDEAN&cws=62&rid=10982)

　　Position Summary:

　　Manage physical security system support to meet service level agreements

　　Analyze physical security system performance and recommend improvements

　　Resolve complex system issues for physical security systems and networks

　　Provide Tier 3 support to the system administration team

　　Programming and integrating an entire system at the global level

　　Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems

　　Communicate with customers, manufacturers, vendors and system administrators

　　Train system users and other system support personnel

　　Analyze and modify preventive maintenance checklists for system changes

　　Troubleshoot system performance issues and implement corrective actions

　　Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks

　　Organize and prepare detailed documentation of system performance, including service request records and analysis

　　Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates

　　Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems

　　Perform and manage PITCO's.

　　Perform final programming of systems

　　Provide on site system support post deployment

　　Read and interpret engineering drawings

　　Understand SOP and SOW documentation

　　Ensure test lab equipment is maintained

　　Assisting with annual performance evaluations

　　Ensure availability of remote Pitco and remote access

　　Interface with engineering team to ensure design efficiency

　　Interface with internal and external customers

　　Provide advanced level database support

　　Conduct research and development of entire systems and analyze all interoperability and constructability scenarios

　　Delegating tasks and providing support to level I and II Electronics Technical Specialists

　　Using 60% or 90% designs to develop and build out PITCO

　　Read blue prints, schematics and statements of work (SOW).

　　Ensuring PITCO build outs adhere to statements of work (SOW).

　　Coordinate with field personnel and/or engineering team to discuss any potential installation issues

　　Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site

　　Document support calls in the internal support systems (IMMS); ensuring all tickets are addressed and closed.

　　Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).

　　Perform all duties with minimal direct supervision

　　Candidate/Position Requirements:

　　Must have the ability to obtain a Secret clearance.

　　Requires ten (10) to twelve (12) years of experience with installation, troubleshooting and/or testing of electronic security systems with a high school diploma or GED

　　Requires substantial travel to project sites as required by customer and program manager to meet project deliverable's

　　Proficient with Microsoft Project or equivalent scheduling tools

　　Desired Qualifications:

　　Certification in CCure 9000 Access Control System

　　Certification in DVTel Digital Video Systems

　　Microsoft SQL Server and Microsoft Server 2008 experience

　　Dell Storage Area Networks, Brocade and Cisco network equipment

　　Symantec Netbackup software

　　Configure and manage UNIX and Windows operating systems

　　Install and load system operating software

　　CCNA, A+, Network+ Certifications

　　All information in this job posting has been designed to indicate the general nature of work to be performed. It is not designed to be all inclusive or be interpreted as a comprehensive inventory of all duties, responsibilities, knowledge, skills, abilities, and qualifications required of this position.

　　Abilities :

　　Exposure to computer screens for an extended period of time.

　　Sitting for extended periods of time.

　　Reach by extending hands or arms in any direction.

　　Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.

　　Listen to and understand information and ideas presented through spoken words and sentences.

　　Communicate information and ideas in speaking so others will understand.

　　Read and understand information and ideas presented in writing.

　　Apply general rules to specific problems to produce answers that make sense.

　　Identify and understand the speech of another person.

　　Applicants for this position may be required to obtain or provide proof of flu shots or of other vaccinations depending on customer requirements and nature of the position or demonstrate a valid basis for exception.

　　EOE Minorities/Females/Protected Veterans/Disabled

　　VEVRAA Contractor