Salary range $40k - $50k (non-exempt position)POSITION TITLE: Technical Support RepresentativePOSITION REPORTS TO: Technical/Field Services SupervisorDUTIES AND RESPONSIBLILITIES:Provide positive problem solving over the phone with customers to answertechnical and applications questions related to Inovonics Radio FrequencyWireless products.Document phone calls in customer database; communicate with internaldepartments on specific calls or issues as appropriate.Respond to inbound customer technical and application questions via email,website, etc.Perform product launch testing in preparation for release to market.Complete technical support projects, as requested.Document and communicate customer feedback on quality issues.Occasional travel to customer locations for office and field training, asrequired.Other duties as assigned.DESIRED QUALIFICATIONS:Excellent communication skills over the phone and in presentation format,with the ability to speak on a business and technical level.Minimum 1 year of technical support or customer service experience in atechnical electronics business environment, electronics experience desired.Proven success in interfacing with clients in trouble-shooting technicalissues, with a positive approach to problem resolutionPC literacy from a user perspective, basic understanding of the MicrosoftOffice suiteThe ability to work on projects independently and meet deadlines.Electronics background desired; RF electronics experience a plus.Hardware troubleshooting experience desired.Self-motivated to continuously learn new technology and improve supportskills.Collaborative work style.Training experience a plus.EDUCATIONAL REQUIREMENTS:Education beyond HS or equivalent relevant work experienceCOMPENSATION AND OTHER:Salary range $40k - $50k (non-exempt position)Inovonics values diversity of thought and background and provides equalemployment opportunity to all qualified applicants without regard to race,color, religion, national origin, gender, sexual orientation, age,veteran status, or disability.

　　Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate againstemployees or applicants because they have inquired about, discussed, ordisclosed their own pay or the pay of another employee or applicant.However, employees who have access to the compensation information of otheremployees or applicants as a part of their essential job functions cannotdisclose the pay of other employees or applicants to individuals who do nototherwise have access to compensation information, unless the disclosure is(a) in response to a formal complaint or charge, (b) in furtheranceof an investigation, proceeding, hearing, or action, including aninvestigation conducted by the employer, or (c) consistent with thecontractors legal duty to furnish information. 41 CFR 60-1.35(c)

　　Equal Opportunity Employer -minorities/females/veterans/individuals with disabilities/sexualorientation/gender identity