You could say we're at the center of the center.

　　Here at Edward Jones the client is our single focus and our relationships with them are the measure of everything we do. And Service and Operations divisions are at the center of it all. We support our clients, branch teams and headquarter associates in providing the best possible experience. Advocate for our more than 7 million clients through regulation communication, fraud protection and managing their investment distributions. Protect their investments by mitigating risk. And innovate new ways of working. Using insights to create solutions for the future - in the here and now.

　　Job Overview

　　Position Schedule: Full-Time

　　The Service Team Leader is responsible for leading a team of associates who support branch teams remotely, and may be working in Home Office, from home, or a mix of both.

　　The Team Leader is responsible for ensuring successful team performance, including:

　　Providing world class support and setting high quality expectations, communicating department and team goals/objectives and managing workflow through the use of applicable systems, statistical analysis and reporting

　　Effectively allocating firm resources to accomplish work in the most efficient and effective manner

　　Ensuring associates receive adequate training, have the necessary tools and resources to complete their work and maintain a working proficiency in the topics supported by the department.

　　The Team Leader must provide strong leadership by creating an environment based on trust, open communication, creative thinking, and a cohesive team effort.

　　The Team Leader is responsible for providing associates timely and relevant feedback regarding individual performance through quality reviews, one-on-one sessions, trimester and annual reviews and bonus discussions. The ability to coach and mentor associates on personal and career development goals is a critical component in managing associate performance.

　　The Team Leader is responsible for focusing team efforts on high-priority actions that directly support firm, division and departmental goals and strategies. This requires the Team Leder to apply discipline in planning and organizing, as well as collaborating with associates in the department and across multiple areas of the firm.

　　The Team Leader must also collaborate with other stakeholders as needed to ensure a strong client, branch team, and associate experience.

　　* 12 Month contract position *

　　Skills/Requirements

　　Experience

　　3-5 years of relevant industry experience in a service or operations capacity

　　Prior experience leading a team of dynamic associates is preferred.

　　Prior experience in a contact center environment is beneficial

　　Key Skills and Competencies

　　Strong problem solving skills

　　Mentoring and coaching skills

　　Excellent written and verbal communication skills

　　Project management skills including the ability to build relationships and influence decisions with key stakeholders.

　　* 12 Month Contract Position *

　　Awards & Accolades

　　100 Best Workplaces for Millennials in 2022, published Fortune July 2022, Great Places to Work® data as of March 2022. Compensation provided for using, not obtaining, the rating.

　　Edward Jones was recognized as one of the Best Workplaces for Millennials by Great Places to Work® and Fortune® magazine. The privately held firm ranked No. 2 overall, in its fourth appearance on the list.

　　2022 Fortune Best Workplaces for Women, published September 2022, research by Great Places to Work®, data as of August 2021. Compensation provided for using, not obtaining, the rating.

　　Edward Jones has been named to the 2022 Best Workplaces for Women list by Great Places to Work® and Fortune® magazine, ranking No. 45.

　　2022 Fortune's 100 Best Companies to Work For, published April 2022, research by Great Place to Work®, data as of August 2021. Compensation provided for using, not obtaining, the rating.

　　For the 23rd time, Edward Jones has earned a spot on the Fortune 100 Best Companies to Work For® ranking by Great Places to Work® and Fortune® magazine. Edward Jones ranked No. 35 on the prestigious 2022 list.

　　2022 Best Places to Work For LGBTQ+ Equality, Great Place to Work® in partnership with Human Rights Campaign Foundation, published Equity Magazine January 2022, data as of July 2021. Compensation provided for using, not obtaining, the rating.

　　Edward Jones scored 100 percent on the Human Rights Campaign Foundation's 2022 Corporate Equality Index (CEI) the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. The ranking designated Jones as one of the best places to work for LGBTQ+Equality.

　　About Us

　　At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

　　In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.

　　Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

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