Job Description

　　Location/Division Specific Information  

　　Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs. 

　　Location : Kalamazoo, MI

　　Hours : Mon-Fri 7am-3:30pm; must be flexible

　　How will you make an impact?

　　The position leads the daily supervision of customer site-based personnel, enabling the team to consistently deliver high levels of customer service. Responsible for meeting goals and objectives of the customer location, as determined by contractual requirements. Includes oversight of core service offerings: inventory management, limited order entry in the customer's Ariba system, stockroom services, and general customer service.

　　What will you do?

　　Effectively leads a diverse cross-functional team of on-site service specialists.

　　Responsible for complete employee lifecycle management: new hire selection, training, and performance evaluation.

　　Deliver on committed contractual scope of work. Develop, track, and trend business metrics. Collaborate and support the Program/Regional Manager for customer performance reviews.

　　Provide Lead support for onsite services such as inventory management and stockroom services.

　　Develops, tracks, trends, and reports business metrics, internally and at customer business reviews.

　　Defines new opportunities by actively seeking expansion of services within assigned areas, provides capability review presentations, and acts as a resource for the sales team and customer in the area of service, savings, and opportunities.

　　Conduct site audits and ensure completion of annual physical inventory if required

　　Drive process improvement culture by supporting Practical Process Improvement (PPI) initiatives.

　　Evaluates employees’ training needs, identifies solutions and coordinates needed development training.

　　Represents Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.

　　May perform other responsibilities as assigned by management.

　　How will you get here?

　　Education

　　High School Diploma or equivalent required

　　BS/BA degree in scientific or material management field; relevant job-related experience may be considered in lieu of college degree.

　　Experience

　　3+ years of highly engaging customer service experience required, preferably in a laboratory setting or within scientific managed services 

　　2+ years of people leadership experience is strongly preferred.

　　Strong computer/software skills (i.e. Outlook, Excel, Word, PowerPoint)

　　Exceptional verbal, written, and presentation skills.

　　Knowledge, Skills, Abilities

　　Must possess the leadership and supervisory abilities to be able to lead, promote team culture, coach, and empower a large group of employees along with excellent interpersonal skills to relate with employees at various levels of the organization.

　　Strong analytical, detail-oriented, and critical thinking abilities to problem solve, make timely decisions, re-balance staff workloads, and coordinate multiple overlapping priorities, while functioning in a fast-paced changing work environment.

　　Must maintain Thermo Fisher Scientific Four-I Values, including confidentiality.

　　Works primarily at customer sites, which may require working independently and extensive standing/walking. Areas may include spaces where chemical-based allergens may be in use (penicillin, tetracycline, etc.)

　　Depending on the area of building, personal protective equipment may be required, including lab coats, coveralls, hood, facemask, hairnets, safety gloves, and safety glasses, steel toe shoes, bump hats and/or safety glasses

　　Requires the ability to lift, push, and pull 30-40 pounds consistently; may be required to lift 50 pounds, including operation and use of pushcarts, pallet jacks, forklifts, etc.

　　Competitive wages & Excellent benefits package

　　Review our company’s Total Rewards (https://jobs.thermofisher.com/global/en/total-rewards)

　　Medical, Dental, & Vision benefits-effective Day 1

　　Paid Time Off & Holidays

　　401K Company Match up to 6%(after 1 year)

　　Tuition Reimbursement – eligible after 90 days

　　Employee Referral Bonus

　　Employee Discount Program

　　Recognition Program

　　Charitable Gift Matching

　　Company Paid Parental Leave

　　We will provide the vital equipment for your role including: computer, monitor, keyboard, mouse, etc.

　　We also provide any Personal Protective Equipment you may need including: lab coats, safety glasses, safety shoes, etc.

　　For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

　　The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not a comprehensive list of all the duties and responsibilities associated with it.

　　Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific) . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

　　We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.