About Jumeirah Group:

　　For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

　　In response to the evolving preferences of travellers today, Jumeirah Group is also pivoting towards the rapidly growing wellness tourism sector. Grounded in the principles of lifelong learning, longevity, and inclusivity, Jumeirah Group is re-fashioning its approach to position wellness as not just an accompaniment to its guests' stays, but a central tenet of their overall experience. With 13 award-winning Talise Spas nestled across Jumeirah Group’s properties, this transformation is evident in the group’s current endeavours to integrate wellbeing into every facet of the guest journey.

　　Beyond holistic wellbeing and spa experiences, the Group’s expansive portfolio also includes Jumeirah Restaurants, a Dubai-based full-service hospitality provider with 85 acclaimed food and beverage brands, ranging from casual dining venues to Michelin starred fine dining concepts; J Club, Dubai’s leading lifestyle and wellness destination; Jumeirah One, the Group’s dedicated recognition and rewards programme; and The Emirates Academy of Hospitality Management, the region’s only fully accredited third-level academic institution delivering specialised degree programmes in hospitality management.

　　As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments as we solidify our legacy as a trailblazer in both luxury hospitality and wellness.

　　Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

　　About the Job:

　　An opportunity has arisen for a Team Leader to join the Food and Beverage Services team. The main duties and responsibilities of this role:

　　Ensures that all colleagues’ activities adhere to and support the Jumeirah International Quality Management System.

　　Provides hands-on support and assistance to colleagues to ensure highest levels of service and courtesy are provided to guests.

　　Conducts team briefings, meetings, and training as directed by Management.

　　Assists management to maintain departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and always follow the SOPs all.

　　Ensures that an effective link is maintained between kitchen and service areas.

　　Supervises the level, consistency, and quality of table and/ or counter service of all menu items.

　　Ensures that all colleagues adhere to all food hygiene regulations and procedures.

　　Consistently monitors quality of food and beverages being served and service quality, escalating any major problems/ complaints to Management.

　　Actively promotes the use of up selling techniques within outlet to exceed guest expectations and increase revenue.

　　Provides specialist advice to customers and colleagues on food and beverages.

　　Supervises all aspects of food and beverage quality, service and hygiene and escalates concerns to Management.

　　In absence of an Outlet Manager or Assistant Outlet Manager takes responsibility of operational issues.

　　Any other duties as may reasonably be requested by the management.

　　Overlook Pool bar operation.

　　Monitor customer satisfaction and respond to customer feedback and complaints.

　　Preparing daily log reports and presenting them to the higher management.

　　Resolving customer complaints in a professional manner in case any complaint arises.

　　Planning and delegating tasks to the staff and ensuring that they work according to the compliance of the restaurant business.

　　Training new employees as per their abilities and skills.

　　About you:

　　The ideal candidate for this position will have the following experience and qualifications:

　　In order to be considered for this role you will have at least two years of working experience in a similar role in a luxury five-star hotel environment.

　　You will have excellent written and spoken English skills, additional language is advantage. Knowledge of hotel operating systems is a must. Your experience in handling guest requests and exceeding their expectations would be regarded as essential.

　　Should be able to quickly learn and adapt to a new work environment.

　　About the Benefits:

　　We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, children’s education assistance and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.