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　　Job Description

　　Are you a finance expert insert title with attention to detail and a proactive approach ?

　　Do you want to build something next-gen and innovative, while contributing to a greater purpose?

　　As we continue our digital transformation and experience rapid growth in the U.S. and Europe, Takeda Business Solutions (TBS) is now hiring a TBS Quality Excellence Team Specialist – Finance with a passion for quality , digital solutions, and helping patients.

　　This is a vital role within the TBS Finance Solutions function— consisting of dynamic teams within Takeda Business Solutions. Finance Solutions provides services in accounting policy & controls – fixed asset & capital accounting – accounting & reporting – intercompany accounting – travel & expense – treasury & cash management – product costing & inventory accounting – and invoice to cash.

　　Here, you will help TBS realize our inspiring vision to build and deliver simplified, innovative solutions by unlocking the value of data for our global business. This, in turn, empowers Takeda’s unwavering commitment to patients.

　　INSPIRED BY PATIENTS. POWERED BY YOU.

　　As a TBS Quality Excellence Team Specialist – Finance , you will be responsible for overseeing daily operational activities of the centralized finance queries while ensuring a customer-oriented environment, promoting strong internal collaboration, and coordinating and supporting effective communication between agents, users, and managers to prevent escalations from happening. You will identify opportunities for refinement of and executing continuous improvement opportunities as they relate to processes and systems, providing analysis and recommendations to improve Finance metrics and compliance.

　　Accelerate value & make an impact by:

　　Manage all finance-related queries & escalations received through the Takeda Solutions Portal (TSP).

　　Resolve day-to-day operational issues by prioritizing needs and developing corrective and preventive action plans.

　　Coordinate the resolution of queries and escalations, in collaboration with wider finance solutions teams and other relevant teams, while maintaining accountability for timely resolution.

　　Lead user onboarding and baseline training for Takeda employees in the Finance department, including ad-hoc dropping sessions.

　　Develop and implement processes and procedures to prevent similar escalations in the future.

　　Utilize case management to ensure timely responses, achieve internal service level agreements, and measure productivity.

　　Analyze system data proactively to identify trends and make recommendations to improve the customer experience.

　　Work in a fast-paced environment with constant deadlines and time constraints; open to an environment where things change constantly.

　　Manage and execute proximity activities related to training, knowledge, or escalations. Identify proximity opportunities for collaboration.

　　Communicate with users and stakeholders on quality-related issues, corrections, and initiatives, and agree on improvement actions. Promote Quality and People Experience (Px) culture among TBS agents.

　　Required qualifications:

　　Minimum of 3 years in Finance operational activities is required.

　　Detailed expertise in Finance processes, including proficiency in SAP, Blackline, and resolving escalations related to these areas.

　　Bachelor’s degree is preferred, or equivalent work experience.

　　Project management skills, including Agile, Six Sigma, and Lean methodologies.

　　Excellent time management, public speaking, problem-solving, verbal and written communication skills.

　　Stakeholder management and relationship building across all levels of the organization to comprehend stakeholder needs and requirements.

　　Experience in project improvement initiatives and methodologies (Yellow Belt/Kaizen).

　　Interpersonal skills and a confident approach to building partnerships among colleagues.

　　Ability to work in an international, remote, team-based environment with strong intercultural skills.

　　High attention to detail.

　　Proficient in English. Spanish and Portuguese would be an advantage.

　　What Takeda Business Solutions can offer you:

　　No investment we make pays greater dividends than taking good care of our people. We offer you a full range of benefits, such as:

　　Your Wealth

　　Competitive Salary

　　Annual Bonus

　　Referral Bonus

　　Social Fund (Christmas Bonus, Holiday Allowance etc.)

　　Employee Recognition

　　Your Health

　　Medical Care - various packages for the employee fully sponsored by Takeda. Family packages additionally paid by employee.

　　Eyeglass refund

　　Your Future

　　Group Life Insurance

　　Employee Capital Plans

　　A broad variety of learning platforms

　　Professional Growth opportunities including mentoring program

　　Next-Generation Series – our comprehensive offer of internal webinars available to all employees from day 1

　　Your Well-Being

　　Subsidized Sport Card

　　Takeda Sport & engagement teams

　　One additional day-off for voluntary activities

　　Fruits in the office, a broad variety of coffee and tea

　　Flexible working hours and hybrid working

　　Employee assistance program

　　About Takeda Business Solutions

　　Takeda Business Solutions (TBS) is a key business partner for Takeda creating an exceptional experience where you feel supported and confident in our solutions. We harness the power of data and digital to optimize end-to-end processes across Finance, Procurement, and HR. TBS is a driver of the latest technology and next generation capabilities in artificial intelligence, robotics, automation, and analytics, while being agile at scale. With a clear line of sight to the patient, we create seamless experiences that free up our partners' and colleagues' time to focus on our purpose – better health for people, brighter future for the world.

　　We don’t do ordinary – at Takeda we unite in diversity!

　　Takeda is committed to creating an inclusive workplace, where individuals are recognized for the diverse backgrounds and abilities they bring to our company. We are continually improving workplace experience and accessibility for everyone, and welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our Team.

　　Ready to apply? Go to takedajobs.com and search TBS.

　　Locations

　　Lodz, Poland

　　Worker Type

　　Employee

　　Worker Sub-Type

　　Regular

　　Time Type

　　Full time