Taxpayer Service Specialist 1

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　　Taxpayer Service Specialist 1

　　Salary

　　$40,830.40 - $60,008.00 Annually

　　Location

　　Des Moines - 50313 - Polk County, IA

　　Job Type

　　Full-time

　　Job Number

　　24-02411

　　Agency

　　625 Iowa Department of Revenue

　　Division

　　Tax Management Division, Revenue Operations

　　Opening Date

　　01/19/2024

　　Closing Date

　　2/4/2024 11:59 PM Central

　　LinkedIn Tag

　　#LI-POST

　　Point of Contact

　　Samantha Basar [email protected]

　　Description

　　Questions

　　Job Description

　　The Iowa Department of Revenue’s Operations Bureau within the Tax Management Division is currently seeking aTaxpayer Service Specialist 1.The Operations Bureau handles the receipt of all paper tax returns and documents, oversees the customer service desk, and administers the Department’s taxpayer services call center. This position will work on site out of the Hoover Building in Des Moines.

　　The Tax Management Division (TMD) strives to be helpful to taxpayers by providing education and service so taxpayers can comply with tax filing and payment obligations. TMD has three business units/bureaus:

　　Operations

　　Compliance

　　Collections

　　Duties in this position will include:

　　Assist and advise taxpayers in meeting their Iowa tax obligations. This assistance is entry-level, technical, and covers a narrow range of detailed tax information, as well as, certain elements of a wider range of tax types.

　　Interview taxpayers to determine their tax situation.

　　Determine the level of technical or system assistance needed and take appropriate steps to resolve issues such as login errors, password resets, and relaying refund/billing amounts, and general tax information.

　　Consult with taxpayers in the preparation of tax returns by answering simple inquiries and escalating more complex inquiries to a Taxpayer Services Specialist 2 or 3, or to the appropriate Department of Revenue contact.

　　Preference will be given to candidates with experience in the following:

　　Principles and processes for providing customer service and the ability to identify issues and explain various courses of action

　　Analysis and reporting of financial and tax information

　　Responding to inquiries and communication via phone, email, and in person

　　Ability to identify issues and explain various courses of action for resolution

　　Job Specific Competencies:

　　Customer Service - principles and processes for providing customer services, including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction.

　　Communication and comprehensions skills

　　Knowledge of business, accounting, and office practices and procedures

　　Employer Highlights:

　　The Iowa Department of Revenue is a well-respected employer. We are focused on providing excellent customer service, while offering a wonderful team atmosphere, work-life balance, free parking, and business casual attire. We have a great total compensation package for all of our full-time employees, including:

　　Iowa Public Employees' Retirement System (IPERS)

　　Retirement Investors Club (RIC)

　　Health, Dental and Vision Insurance

　　Vacation Leave

　　Sick Leave

　　Paid Holidays (9 days/year)

　　Flexible Spending Accounts

　　Life Insurance

　　Long-Term Disability Insurance

　　Questions?

　　The mission of the Iowa Department of Revenue is to serve Iowans and support the state government by collecting all taxes required by law, but no more. Our strength is driven by the skills, talents, and diversity of our people. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization. If you’re looking for a career with an organization that values its employees and customers, you’ve come to the right place.

　　Applicants must live within the State of Iowa to qualify for this position.

　　Minimum Qualification Requirements

　　Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

　　1) Graduation from an accredited college or university with an associate’s degree in any field.

　　2) A total of two years of education and/or full-time experience, where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions.

　　3) Current, continuous experience in the state executive branch that includes one year of full-time work in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions.

　　For additional information, please click on this link to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class_and_pay/JobClassDescriptions/TaxpayerServiceSpecialist1-00373.pdf)

　　01

　　Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

　　Yes - I understand and agree.

　　No

　　02

　　PLEASE READ CAREFULLY

　　Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

　　No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

　　Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

　　03

　　Have you graduated from an accredited college or university with an associate's degree in any field?

　　Yes

　　No

　　04

　　Do you have a total of two years of education and/or full-time experience, where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions?

　　Yes - I have the 2 years of education/experience

　　I do not have the 2 years of education/experience

　　05

　　Are you a current State of Iowa employee? IF YES - Do you have current, continuous experience in the state executive branch that includes one year of full-time work in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions?

　　I am a State of Iowa employee and have current, continuous experience in the state executive branch that includes one year of full-time work in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions

　　I am not a State of Iowa employee and do not have current, continuous experience in the state executive branch that includes one year of full-time work in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions

　　I am a State of Iowa employee but DO NOT have current, continuous experience in the state executive branch that includes one year of full-time work in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions

　　Required Question

　　Agency

　　State of Iowa

　　Agency

　　625 Iowa Department of Revenue

　　Address

　　Hoover State Office Building, 4th Floor

　　1305 E Walnut St

　　Des Moines, Iowa, 50319

　　Website

　　https://tax.iowa.gov/

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