Tax Services Associate I

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　　Tax Services Associate I

　　Salary

　　$40,200.00 Annually

　　Location

　　Gwinnett County, GA

　　Job Type

　　Full-Time Non-Merit

　　Job Number

　　24-02239

　　Department

　　Tax Commissioner's Office

　　Opening Date

　　01/22/2024

　　Closing Date

　　4/22/2024 12:00 AM Eastern

　　FLSA

　　Non-Exempt

　　Description

　　Benefits

　　Questions

　　Class Summary

　　The Tax Service Associate I is responsible for providing assistance to customers in person and/or over the phone regarding tax/tag issues. Duties include Reviewing various documents and making necessary changes, collecting payments from customers and keeping daily records of receivables, maintaining various records and files related to the tax/tag department, preparing various correspondence and reports for the department or external customers, maintaining inventory of supplies and performing other duties of a similar nature or level as assigned.

　　Grade

　　The grade for this position is B21(1).

　　Effective 4/11/2023, this position is eligible for the Employee Referral Program.

　　Minimum Qualifications

　　High School Diploma or G.E.D.

　　Two years of customer service or related experience sufficient to successfully perform the essential duties of the job.

　　Or, and equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

　　Other Job Requirements/Information

　　This job requires a motor vehicle history and criminal history.Preferred Qualifications

　　Property Tax related experience

　　Must be flexible with work schedule and hours.

　　Work assignments may be at any DMV location and reassignments can be made at any time.

　　For information related to position specific Essential Duties, Knowledge, and Skills as well as Physical Requirements, click here. (https://secure.neogov.com/employers/class_spec/detailed_class_specification.cfm?ClassSpecID=18776)

　　Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

　　Additional Information

　　Department of Tax Commissioners Office

　　The Tax Commissioner is an elected Constitutional Officer responsible for every phase of collecting property taxes, from processing property homestead exemption applications through preparation of the digest, billing, accounting, and disbursements.

　　Property taxes include those assessed on real estate, public utilities and ad valorem taxes on motor vehicles and mobile homes. These collections are disbursed to state, county, school and city governing authorities. As a tag agent for the State of Georgia, the Tax Commissioner is also responsible for the collection of all taxes, fees, and penalties for motor vehicles applicable under the Georgia Code. The Tax Commissioner enforces all regulations mandated by the state.

　　About Gwinnett County

　　Welcome to Gwinnett County — one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.

　　The county's population in 2000 was about 588,448 and we’ve only continued to grow since then, with the population expected to reach one million by the year 2022.

　　Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.

　　The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Board's policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County’s values.

　　In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.

　　Vision

　　Gwinnett is the preferred community where everyone thrives!

　　Mission

　　Gwinnett proudly supports our vibrantly connected community by delivering superior services.

　　Values

　　Integrity: We believe in being honest, building trust, and having strong moral principles.

　　Accountability: We believe in stewardship, transparency, and sustainability.

　　Equity: We believe in fairness and respect for all.

　　Inclusivity: We believe in engaging, embracing, and unifying our communities.

　　Innovation: We believe in continual adaptation of technology, process, and experience.

　　Hiring Process

　　Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:

　　Hiring Process (https://www.gwinnettcounty.com/web/gwinnett/departments/hr/employmentandtesting/hiringprocess)

　　FAQs

　　Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.

　　For questions about recruitment, or to request a reasonable accommodation during the application, interview, or testing process, please call Human Resources at 770-822-7915 or email [email protected].

　　Our Benefits program is designed to support every aspect of our employees’ lives, from physical and emotional to social and financial.

　　Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.

　　On average, our employees’ benefits are worth 48 percent of their base salary!

　　In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees’ medical premium alone, the County contributes an average of 91 percent of the cost!

　　Health

　　Medical plans for active and retired employees

　　Dental and vision plans

　　Prescription drug plan

　　Wellness

　　Onsite Employee Wellness Center

　　24/7 Employee Assistance Program (EAP)

　　Immunizations

　　Wellness education and incentive programs

　　Annual wellness fair

　　Family and Career

　　Training and professional development opportunities

　　Family planning benefits

　　Four weeks of paid parental leave

　　Time

　　Annual/Sick Leave

　　12 paid holidays per calendar year

　　1 paid floating holiday per calendar year

　　Money

　　Flexible spending accounts for medical and dependent care

　　Health Reimbursement Arrangement (HRA) available

　　Health Savings Account (HSA) available

　　Retirement and Savings Plans

　　401(a) Defined Contribution

　　457 (b) Deferred Compensation

　　Longevity pay

　　Tuition reimbursement

　　Financial education programs

　　Protection

　　Basic, optional, and dependent life insurance

　　Short-term and long-term disability

　　Critical illness and accident insurance

　　Hospital indemnity insurance

　　Identity theft protection

　　To learn more about the Benefits offered at Gwinnett County, click here (https://www.gwinnettcounty.com/web/gwinnett/departments/hr/benefitsinformation) .

　　01

　　How many years of customer service, tax or related experience do you have?

　　none

　　Less than 2 years

　　2 years

　　3 - 5 years

　　6 - 9 years

　　10 or more years

　　02

　　Do you have any experience with face to face customer service involving handling multiple issues?

　　03

　　If yes, please describe your experience. If no, please respond N/A.

　　04

　　Do you have any experience in handling and reconciling funds (cash, checks, credit/debit cards)?

　　05

　　If yes, please describe your experience. If no, please respond N/A.

　　06

　　Do you have property tax or motor vehicles related experience?

　　07

　　If yes, please describe your experience, including length of experience (months/years). If no, please respond N/A.

　　08

　　Do you have Aumentum software experience?

　　09

　　If yes, please describe your experience, including length of experience (months/years). If no, please respond N/A.

　　10

　　Do you work well when there are competing priorities?

　　Yes

　　No

　　11

　　If yes, please describe your experience.

　　12

　　Do you have experience with Microsoft Word and Excel? Briefly outline your computer skills and training.

　　Required Question

　　Agency

　　Gwinnett County

　　Address

　　75 Langley Drive Lawrenceville, Georgia, 30046

　　Phone

　　770.822.7915 770.822.7923

　　Website

　　http://www.gwinnettcountyjobs.com