Job Description

　　Agency Overview

　　The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused, and transparent.

　　Division Overview

　　The Operations Division provides information and assistance to taxpayers and tax practitioners of the Commonwealth through the delivery of outstanding customer service, maximizing revenue collections and using the most innovative, cost-effective means available and to promote DOR's enhanced web service.

　　Duties & Responsibilities

　　Trustee Desk Collections

　　The selected applicant will be required to:

　　Effectively manage an inventory of Collection cases in conjunction with Collections -Bureau procedure and The Massachusetts General Laws. The cases will consist primarily of new business cases.Will perform regular and extended collection enforcement activity in an attempt to resolve cases prior to a field referral if possible and when all else fails, will expediently refer those cases for Field Operations enforcement action.Additional to managing the inventory of cases, will also be required to regularly perform the following duties which include but are not limited to:

　　Asset and Encumbrance ResearchRegistry of Deeds ResearchAccurint Secretary of State researchMay also be called upon to conduct Field Site Visits, Demand Service and may also be required to assist the Commissioner's Designee in the performance of Seizure enforcement action whenever called upon to do so.

　　An external candidate recommended for a position with the Department of Revenue will be subject to a background check that includes checks for: state and federal tax compliance; child support compliance; education verification; Massachusetts CORI checks; criminal background checks in state(s) of current and previous residence/employment; validation of eligibility to work in the United States; and national fingerprint-based criminal background checks.

　　As part of the Future of Work initiative, the agency is adopting a hybrid work model. Hybrid work is a mix of in-office work and telework. This position will work remotely some days and in-person on other days.

　　Qualifications

　　First consideration will be given to those applicants that apply within the first 14 days.

　　MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full-time, or equivalent part-time, professional experience in accounting, auditing or tax examining work, or (B) any equivalent combination of the required experience and the substitutions below.

　　Substitutions:

　　I. A Bachelor's degree with a major in accounting, business administration or business management may be substituted for a maximum of two years of the required experience.

　　II. A Graduate degree with a major in accounting, business administration or business management may be substituted for the required experience.

　　*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

　　SPECIAL REQUIREMENTS: Based on assignment, possession of a current and valid Massachusetts Class D Motor Vehicle Operators License may be required.

　　Comprehensive Benefits

　　When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

　　Want the specifics? Explore our Employee Benefits and Rewards!

　　An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

　　The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.