Tax Collection Supervisor

　　Hybrid

　　Recruitment # 240117-8680AR-001

　　Location Hartford, CT

　　Date Opened 1/24/2024 12:00:00 PM

　　Salary $97,141 - $124,310/year

　　Job Type Open to Agency Employees

　　Close Date 2/1/2024 11:59:00 PM

　　Go Back Apply View Benefits (http://portal.ct.gov/DAS/smART/General-Employee-Benefits)

　　Introduction

　　Are you looking to take your career at the Department of Revenue Services to the next level? The Agency has an exciting position waiting for you. We encourage you to apply today!

　　The State of Connecticut (https://portal.ct.gov/) , Department of Revenue Services (https://portal.ct.gov/DRS) (DRS) is seeking to hire five (5) full-time Tax Collection Supervisors (https://www.jobapscloud.com/CT/specs/classspecdisplay.asp?ClassNumber=8680AR&R1=undefined&R3=undefined) within our Collections and AR Management Division.

　　Position Highlights

　　In each of these roles, you will be responsible for supervising a group of employees responsible for the collection of past-due taxes, at various stages in the collection process: office operations, advance collections tools, and field services.

　　These positions are located in Hartford and the hours are 8:00 AM - 4:30 PM.

　　One chosen supervisor will lead a team that works in the field, this position will require limited driving.

　　Our positions offer tremendous benefits that include a pension plan and very affordable health insurance.

　　The chosen candidates will be those who embrace new software programs and have the ability to assist colleagues with related transitions. Consistent and cooperative leaders will ensure that our teams continue to thrive. If these are characteristics that you possess, apply today!

　　About Us

　　The mission of the Department of Revenue Services is to instill public confidence in the integrity and fairness of tax collection; achieve the highest level of voluntary taxpayer compliance; continuously improve agency performance; contribute to the fiscal and economic well-being of the state; and provide a positive and professional workplace.

　　Selection Plan

　　In order to be considered for this job opening you must be a current State of Connecticut employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

　　For current state employees, salary calculations are not necessarily comparable from branch to branch, but it does not impact your state service credit.

　　FOR ASSISTANCE IN APPLYING: Please read (http://www.jobapscloud.com/ct/sup/applicanttips2023november.pdf) or watch (http://www.youtube.com/watch?v=Y8sOb10qYXQ) our Applicant Tips on How to Apply!

　　To Apply

　　In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.

　　The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.

　　Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.

　　All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to [email protected].

　　Important Information After You Apply

　　This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.

　　Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.

　　Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.

　　The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

　　For questions regarding this recruitment, please contact Nicholas Naples at [email protected].

　　PURPOSE OF JOB CLASS (NATURE OF WORK)

　　In the Department of Revenue Services, Collection and Enforcement Division this class is accountable for supervising investigatory, collection, and clerical staff engaged in all activities related to either the collection of delinquent returns, deficient taxes or abatement of uncollectable taxes and bankruptcies.

　　EXAMPLES OF DUTIES

　　Duties of this position include, but are not limited to, oversight of up to twelve employees on a Collection Team engaged in collecting past-due tax debts in a timely manner; responding to taxpayers efficiently so they may be able to understand their bills and make payment arrangements promptly; and recommending or taking enforcement action after following due process requirements, to effectively turnover the agency’s outstanding accounts receivable balances.

　　KNOWLEDGE, SKILL AND ABILITY

　　Considerable knowledge of

　　and ability to apply relevant agency policies and procedures;

　　relevant state and federal laws, statutes and regulations;

　　effective investigative techniques and practices;

　　effective collection procedures and practices;

　　the operations of electronic tax administration systems;

　　Knowledge of effective office practices and procedures;

　　Considerable

　　interpersonal skills;

　　oral and written communication skills;

　　Ability to utilize computer software;

　　Supervisory ability.

　　MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

　　Eight (8) years of experience in investigatory work involving the collection of delinquent accounts in a regulatory enforcement agency, financial institution, credit bureau, industrial or government security agency.

　　MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

　　Two (2) years of the General Experience must have been in a lead/consultative capacity at the level of a Revenue Agent 2.

　　MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

　　College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.

　　PREFERRED QUALIFICATIONS

　　Experience working in the Collection industry.

　　Experience using a computer collection case management system for documentation and record keeping.

　　Experience reviewing and making decisions on assigned case management inventory.

　　Experience communicating and working with diverse populations.

　　Experience working as a subject matter expert and working with all levels of staff within an organization.

　　Experience handling escalated complaints.

　　Experience leading a team by directing, monitoring and effectively supporting staff.

　　Experience running meetings to inform and motivate staff.

　　SPECIAL REQUIREMENTS

　　Incumbents in this class may be required to travel.

　　Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.

　　Conclusion

　　AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

　　The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

　　ACKNOWLEDGEMENT

　　As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

　　Click on a link below to apply for this position:

　　Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online