Overview

　　The Talent Acquisition (TA) Training, Process, and Quality Control Manager is responsible for developing, managing, and executing training, process reengineering and documentation, and quality assurance for the TA team. This role will:

　　Lead the continuous improvement of the TA processes, systems, and tools to improve recruitment performances, ensure compliance and quality assurance.

　　Partner with corporate functions such as legal, compliance, and policies to ensure compliance with recruitment practices.

　　Develop a TA Quality Assurance (QA) program to audit TA recruitment processes and system procedures to ensure compliance and identify any areas of opportunity for continuous improvement and/or training gaps to mitigate risk.

　　Partner with ABM Learning and Development on the design, development, and delivery of Talent Acquisition training program(s).

　　Execute training programs for new TA team members, as well as ongoing development for existing team members.

　　Support the TA learning needs across the TA organization by providing support and training to build and develop the Recruiters skills.

　　Training Responsibilities:

　　Maintain a thorough understanding of TA processes and recruitment systems to recognize any deviations from established processes.

　　Work with ABM Learning and Development to design, develop and deploy TA training program(s) to TA team members and impacted stakeholders.

　　Calibrate current Talent Acquisition training material content and training curriculum, updating as needed.

　　Train new and existing TA associates and serve as their resource on core processes in group sessions or one-on-one training through classroom, web-based, remote, and other applicable training methods.

　　Use various change tools to assess adoption of initiatives to drive and sustain change, address gaps, to increase team engagement.

　　Prepare and distribute TA training communications.

　　Maintain accuracy of training materials in designated repository.

　　Prepare and conduct surveys to evaluate the effectiveness of training and aligns with TA leadership on next steps.

　　Quality Control Responsibilities:

　　Partner with TA Operations team and leadership to design, develop and implement a TA Quality Assurance (QA) program to ensure flawless execution of TA processes and recruitment system procedures.

　　Work with Corporate business functions (i.e. Legal, Safety Services, Distribution Services, Compliance Department, etc.) to ensure regulatory and compliance requirements for TA recruitment practices to mitigate risk to ABM business units.

　　Leverage technology, tools, and subject matter experts (SME) to audit TA processes and procedures, and identify recommendations to drive greater consistency, standardization and compliance.

　　Create and conduct audits of TA processes and systems to ensure compliance to mitigate risks or penalties.

　　Consult with training on quality issues to identify and execute training needs.

　　Process Responsibilities:

　　Lead the continuous improvement of the TA processes, systems, and tools to improve recruitment performances, ensure compliance and quality assurance.

　　Play an active role in system testing with new technology implementations, quarterly upgrades and change requests to thoroughly understand TA processes and technology.

　　Responsible to provide clear and concise requirements for process and system enhancements.

　　Create and maintain TA process maps and workflow diagrams for all recruitment processes and tools.

　　Continuously review and update standard operating procedures (SOP).

　　Provide troubleshooting support, and issue escalation to TA team and stakeholders.

　　Guide the TA subject matter experts (SME) to review change requests, perform testing and training documentation of system and process changes.

　　Track and monitors training completed and provide timely updates to leadership.

　　Perform other related duties and responsibilities as assigned or required.

　　Qualifications:

　　Bachelor’s degree and/or equivalent related work experience.

　　5 years of related experience including 2 years of training experience in developing, documenting, and presenting training materials and 2 years with process improvement.

　　Comprehensive knowledge of federal, state, and local employment laws.

　　Broad and deep knowledge of equal employment and affirmative action laws and guidelines, related to compliance as well as current trends and best practices.

　　Understanding of recruitment processes and systems.

　　Experience working with HR data and reports, including analyzing applicant data.

　　Experience with applicant tracking systems, such as Oracle Recruiting Cloud (ORC) highly preferred.

　　Talent Acquisition or recruiting experience preferred

　　Proficient in Microsoft Office and various applications with advanced proficiency in Microsoft PowerPoint, Excel, Visio, Word, Outlook, Teams, OneNote, and survey tools such as Survey Monkey.

　　Must possess excellent and effective written and verbal communication skills, as well as public speaking capabilities.

　　Demonstrated ability to motivate, engage and maintain an audience with interesting and exciting presentation techniques for small to medium size training classes.

　　Demonstrated ability to adapt the training style and material to fit the needs of all various learning styles among class participants.

　　Strong people skills and highly collaborative with the ability to build collaborative relationships.

　　Ability to interact effectively with associates at all levels and able to effectively influence others and achieve positive results.

　　Takes full ownership of assigned projects and can work independently with a high sense of urgency.

　　Proactive approach in resolving problems and issues, involving the right people to work through complexities and identify potential solutions.

　　Excellent organizational, planning and coordination skills with the ability to multi-task and re-prioritize as needed.

　　Able to think strategically, independently, quickly, and execute proactively.

　　Must be self-motivated, detail-minded and possess a "no task is too small" attitude.

　　Demonstrates strong customer orientation, professionalism, and courtesy while coaching and training for success.

　　Possess a high standard of ethics and confidentiality to manage sensitive information.

　　Benefit Information:

　　ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-11.6.23.pdf)

　　REQNUMBER: 74506

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.